The Cadence Solutions team seeks a Growth Operations Manager to join our Growth Operations. As a Growth Operations Manager at Cadence, you will play a crucial role in optimizing operations and driving growth. Your primary focus will be on supporting the order pending team, ensuring accuracy in EMR integrations and provider data management, and overseeing EMR access and provisioning support. Additionally, you will partner closely with the Product team to automate manual processes, enhancing efficiency and scalability across the organization.

WHAT YOU’LL DO:

Support for Order Pending Team:

• Oversee and support the order pending team, ensuring timely and accurate processing of patient orders.
• Develop and implement processes to streamline the order management workflow.
• Monitor order processing metrics and identify areas for improvement to enhance team performance.

EMR Integration and Access Management:

• Ensure the accuracy and consistency of EMR integrations across various healthcare providers and systems.
• Manage EMR access and provisioning, ensuring that all users have the appropriate access levels and that security protocols are followed.
• Work with the technical team to troubleshoot and resolve any issues related to EMR data flow, integration, and access.

Provider Data Accuracy:

• Oversee the management of provider data, ensuring that all information is up-to-date, accurate, and compliant with healthcare regulations.
• Implement data validation and quality assurance processes to maintain the integrity of provider data.
• Coordinate with the IT and compliance teams to ensure that provider data is securely managed and accessible.

Automation of Manual Processes:

• Partner with the Product team to identify manual processes within operations that can be automated.
• Collaborate on the design and implementation of automation solutions to improve efficiency and reduce operational overhead.
• Monitor the impact of automation initiatives and make data-driven adjustments to optimize outcomes.

Operational Efficiency and Simplification:

• Identify opportunities to optimize operational processes related to order management, EMR integrations, and provider data.
• Develop and monitor key performance indicators (KPIs) to track the efficiency and effectiveness of operations.
• Lead initiatives to improve the accuracy and speed of order processing and data management.

Collaboration and Communication:

• Work closely with cross-functional teams, including product, engineering, and Growth, to align operational efforts with overall business goals.
• Communicate effectively with stakeholders to provide updates on operational performance and progress on key initiatives.
• Support training and development programs for the order pending team to ensure they are equipped with the necessary skills and knowledge.

Compliance and Quality Assurance:

• Ensure that all operations comply with healthcare regulations and industry standards, particularly in relation to EMR integrations, access management, and provider data.
• Oversee quality assurance processes to ensure that all operations meet the required standards.

WHAT YOU’LL NEED:Qualifications:

• Bachelor’s degree in Business, Healthcare Administration, Operations Management, or a related field.
• 5 years of experience in operations management, preferably in the health tech or healthcare industry.
• Experience in managing EMR integrations, healthcare provider data, EMR access, and process automation.
• Strong understanding of healthcare regulations and compliance requirements.
• Excellent leadership, communication, and project management skills.
• Proficiency in using operational tools and software (e.g., CRM, EMR systems, project management tools).
• Proven track record executing and simplifying complex processes.
• Ability to work remotely and manage a distributed team effectively.

Preferred Skills:

• Experience with data analysis and process optimization.
• Knowledge of healthcare compliance and quality assurance practices.
• Familiarity with telehealth, RPM technologies, and digital health platforms.
• Strong problem-solving skills and a strategic mindset.
• Licenses/Certifications

WHO WE ARE:The work we do at Cadence each day changes lives and as such, the stakes and the pace are high. Our fully remote work environment values autonomy, curiosity, and experimentation. Our team is challenged with new opportunities daily. We are growing fast and want team members who are excited about tackling an endless list of big and complex problems. Cadence has rapidly grown into one of the largest remote patient monitoring platforms in the US, and we are just getting started. 

We seek ambitious individuals who are passionate about lifelong learning and eager to be part of a winning team that's shaping the future of healthcare. In return, we provide competitive total compensation packages with meaningful equity in one of the fastest growing healthtech companies in the US. If you're ready to make a difference and drive positive change, we invite you to join us at Cadence.

WHAT YOU’LL GET:Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists.

• Company culture all about impact, shared growth mindset, empowerment, and integrity
• An opportunity to help improve the quality of life of millions of Americans
• Medical, dental, and vision insurance
• Competitive salaries and stock options
• TelaDoc (virtual primary care), and TalkSpace (online mental health services) memberships
• Discounted ClassPass memberships
• Unlimited PTO and paid holidays
• Remote equipment setup and home office stipend
• Paid Parental Leave
• Charitable Donation Match program
• Expected compensation range: $90,000 - $100,000
• Location: Remote