1 IT SYSTEMS & SUPPORT TECH Job in Vernal, UT
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IT SYSTEMS & SUPPORT TECH
$63k-78k (estimate)
Full Time | Energy
4 Weeks Ago
Caerus Oil & Gas is Hiring an IT SYSTEMS & SUPPORT TECH Near Vernal, UT
Job SummaryCaerus Oil and Gas Company is seeking a highly skilled Helpdesk Technician to join our team in Vernal, UT. The Helpdesk Technician will be responsible for providing technical support to our employees, ensuring that they have the tools and resources they need to be productive.
Essential Duties & ResponsibilitiesPrimary:
Other Duties And Responsibilities
Essential Duties & ResponsibilitiesPrimary:
- Provide first-level support to employees experiencing technical issues with their computers or other devices
- Troubleshoot and resolve hardware, software, and networking issues
- Respond to support requests via phone, email, remote control, and in-person interactions
- Document and track support requests using our ticketing system
- Identify and escalate more complex issues to higher-level support teams as necessary
- Assist with the deployment of new hardware and software, including computer cloning
- Perform spyware/malware and virus removal
- Support smartphones and mobile computing devices such as tablets
- Provide remote IT support to travelling staff, field users and branch offices.
- Assist other IT team members with other IT related issues
Other Duties And Responsibilities
- Maintain and repair technological equipment, including (but not limited to); desktops, laptops, and peripheral devices
- Troubleshoot network connectivity and remote access issues
- Active Directory user account management
- Install and configure software/drivers
- Diagnose and resolve technical hardware and software issues
- Respond to daily helpdesk requests
- Other duties may be assigned
- None
- Minimum 3 years of relevant help desk or technical support experience with in-person iteractions.
- Strong knowledge base of Windows operating systems
- Broad understanding of Microsoft Office products including Microsoft 365
- Knowledge of computer hardware
- Knowledge of online technical resources and ability to research problem resolutions
- Outstanding oral communication skills
- Outstanding customer service skills
- Skilled at managing multiple priorities
- CompTIA A certification preferred
- Experience with Microsoft PowerShell preferred
- Previous oil & gas industry experience preferred
- The exceptional candidate will have experience with IP radios and microwave communications.
- Associates degree in Computer Science, Information Technology, or a related field
- Consistent with that of a normal work environment.
- Ability to routinely lift up to 50lbs.
- Travel to Caerus offices and field locations is required.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Energy
SALARY
$63k-78k (estimate)
POST DATE
05/31/2024
EXPIRATION DATE
07/26/2024
WEBSITE
caerusoilandgas.com
HEADQUARTERS
PARACHUTE, CO
SIZE
50 - 100
FOUNDED
2009
TYPE
Private
CEO
MATTHEW FENTON
REVENUE
$10M - $50M
INDUSTRY
Energy
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