17 Customer Experience Representative (Audobon, PA) Jobs in Norristown, PA
Caesarstone is Hiring a Customer Experience Representative (Audobon, PA) Near Norristown, PA
Contribution Facilitates quick, customer centric response to daily demands for retail and online order fulfillment, in support of company initiatives. Provide best-in-class customer service, as a clear differentiator from our competitors.
Key Responsibilities
- Fulfill both walk-in retail and online order activities
- Input all sales orders taking the process from order entry to pick release
- Enter all sales orders accurately and on a timely basis to facilitate delivery cut off timelines
- Print delivery notes for the Warehouse Team once pick release process is complete
- Monitor on hold orders and request release on a timely basis to facilitate cut off timeframes
- Make sure customer issues are addressed and handled professionally, leaving the customer with a positive resolution
- Troubleshoot issues within the customer service process
- Assist with complex invoice requests and order entries
- Coordinate RMA requests and facilitates scheduling
- Escalate outstanding credit holds with Credit team
- Liaise with Sales Team to ensure orders are fulfilled
- Manage Customer Service levels and ensure quality standards are maintained, escalating issues as necessary
- Review Open Order Reports with Distribution Center Manager and anticipate any logistics challenges
- Work cross functional to facilitate transfers and escalate problems/concerns
- Escalate any capacity issues to management
- Determine open order requirements and prioritize unloading of containers
- Manage open order requirements and pull/push inventory from other locations, as required
- Reconcile paperwork, daily
- Other duties as assigned
- High school diploma required; post-secondary education with a focus on business a plus
- Two (2) plus years of related customer service experience
- Strong customer service and troubleshooting skills
- Exceptional conflict resolution, negotiation, and objection handling skills
- Highly flexible, with strong interpersonal skills that allow one to work effectively in a diverse environment
- Ability to effectively communicate verbally and in writing
- Ability to work well under pressure
- Proven data entry, data editing, and typing skills
- Demonstrated experience analyzing and resolving customer service and client issues
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
- Ability to respond quickly in a dynamic and changing environment
- Ability to build and maintain lasting relationships within various corporate departments with key business partners and customer
- Manual dexterity required to operate telephone, computer, and peripherals.
- Interacts with employees, management, and the public at large.
- Repetitive work
- Walking on hard surfaces may be required (within warehouse environment)
- PPE (hard hat, vest, steel toe footwear) worn in specific areas within a warehouse environment
- Overtime may be required
- Lifting or moving up to 10lbs may be required
- The base rate for this role is between $24.00 to $26.00 plus team result based performance bonus opportunities.
- Comprehensive benefit package including: Medical, Dental and Vision Insurance, Employer-Paid Basic Life Insurance, AD&D and Short-Term Disability, plus insurances such as Short-Term Disability and Long-Term Disability, Voluntary Accident, and Critical Illness
- An Employee Assistance Program that you or your dependents can access
- Generous Paid Time Off and Paid Holidays
- 401(k) Retirement Plan (with employer match)
- Internal ongoing educational/training opportunities
- Competitive compensation
- Continuous coaching & mentorship
We are committed to fostering an inclusive and accessible environment. Caesarstone is an equal opportunity employer committed to diversity and inclusion and welcomes and encourages applications from people with disabilities. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Job Summary
Full Time
Wholesale
$40k-51k (estimate)
06/06/2024
06/30/2024
caesarstoneus.com
CHARLOTTE, NC
1,000 - 3,000
1987
DON SANDERS
$10M - $50M
Wholesale
Related Companies
About Caesarstone
Caesarstone is the original quartz surface manufacturer. The company is headquartered in Charlotte, North Carolina with divisions in Los Angeles, CA; San Francisco, CA; Seattle; WA; Denver, CO; Dallas, TX; Houston, TX; St. Louis, MO; Miami, FL; Atlanta, GA; Boston, MA; Philadelphia, PA; Charlotte, NC; and New York, NY. We also have stone suppliers across the country to serve our customers nationwide. With a continuous proactive approach to producing over 40 innovative colors and textures Caesarstone consistently provides a premium quartz surface with remarkable style and endurance - complement...ing a design application, from classic to contemporary. Nonporous, stain, scratch and heat resistant and backed by a residential lifetime warranty, Caesarstone is the ideal surface for kitchens, vanities and more. Caesarstone has earned the respected Good Housekeeping Seal from Good Housekeeping Research Institute in addition to ISO 14001 (environmental management system), ISO 9001 (quality management standard) and NSF (public health and safety) certification. Caesarstone was also the exclusive surface of project7ten, one of the few Platinum LEED homes in the country. For more information please visit: www.caesarstoneus.com or call 1-877-9QUARTZ
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The job skills required for Customer Experience Representative (Audobon, PA) include Customer Service, Scheduling, Troubleshooting, Data Entry, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Experience Representative (Audobon, PA). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Experience Representative (Audobon, PA). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Experience Representative (Audobon, PA) positions, which can be used as a reference in future career path planning. As a Customer Experience Representative (Audobon, PA), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Representative (Audobon, PA). You can explore the career advancement for a Customer Experience Representative (Audobon, PA) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Representative job description and responsibilities
Collaborated with various team members across departments to problem solve and exceed customer expectations.
02/09/2022: Asheville, NC
Customer experience representative also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
03/04/2022: Augusta, GA
Customer experience representative document their exchanges with clients, often using customer relationship management software.
02/20/2022: Atlantic City, NJ
They generally need to know how to create and update tickets and how to search for customer records.
12/25/2021: New Bedford, MA
Customer service representative listen to or read about customer problems and suggest solutions.
02/09/2022: Allentown, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Representative jobs
Customer service representatives must have distinct personalities.
02/05/2022: Norwich, CT
Most customer service representative jobs require candidates to complete on-the-job training.
02/13/2022: Burlington, VT
Customer service representative should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.
02/15/2022: Appleton, WI
The person needs to know when to ask for referrals or reviews from customers.
01/29/2022: Winston Salem, NC
Customer experience representative must be patient and polite, especially when dealing with difficult or angry customers.
12/27/2021: Baltimore, MD
Step 3: View the best colleges and universities for Customer Experience Representative.
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