Company Cox Automotive - USA Job Family Group Finance Job Profile Credit & Collections Specialist II Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % No Work Shift Day Compensation Hourly base pay rate is $17.40 - $26.06/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description *Mostly remote role but candidate needs to live in the Phoenix, AZ market or the Atlanta, GA market to commute a couple times per month to the office.* As a full-time Collections Specialist – you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Ready brand, in a high-volume environment: Promote carrier retention and reduce bad debt by collecting monies owed for claims previously paid on the carrier’s behalf via telephone, e-mail, SMS and other forms of communication from delinquent active carriers and non-pay disconnected accounts while remaining in accordance with State and Federal privacy and collection laws. Ensure all delinquent accounts are either collected or resolved in accordance with our defined collections policy to maximize financial performance and effectively minimize write off Accounts Payable. Live the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company. Primary Responsibilities: Manage the extent of Ready Claims’ AR Balance sheet by working an extensive and revolving caseload of accounts to call and collect on through task and time management. Once a resolution is obtained for each claim owed, serve as the primary manager of the Carrier’s account with Ready as it pertains to claims by documenting, maintaining, and updating the Carrier’s profile within RMIS to bring about Yellow-listing, Black-Listing, Deactivation, or Reactivation statuses. Maintain positive relationships with our carrier partners insomuch that escalations are minimized, and a resolution is obtained. Facilitate all payment requisitions for claims owed to clients by accurately filling out the requisite paperwork, attaching the necessary supporting documentation and submitting to department leadership in a timely manner. Process all payment recoveries for monies owed to Ready by carrier paid in error. These include but are not limited to monies owed for Dry Run Fees, COTG, Accounting Errors and other Recovery situations. If required, manage the processing of loads offset to pay for Recoveries and/or claims owed instead of direct payments. For accounts that are sufficiently delinquent, prepare the account for 3rd party collections through the proper notification and case management. Report to management on previous collections efforts as required in the Monthly State of the Claims and Collections meeting. Remain available during business hours to speak to carriers via email and phone calls to resolve outstanding debts. Escalate claims to previous case owner when carrier’s have questions and concerns regarding the reason for balances owed. Negotiates with carriers to agree upon arrangements for payment, extends disconnect dates when required and processes payments by telephone (credit card, checks, etc. Qualifications Minimum High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field. 6 months experience working in a direct customer contact position. 6 months experience using a computer in a work or non-work setting. Proficient in Microsoft Applications including Word, Excel, Outlook, and PowerPoint. Advanced written and oral communication skills. Experience handling and de-escalating stakeholder concerns. Preferred Degree in a related discipline 1 or more years successful experience in a call center customer service, telephone sales or credit and/or collections environment. *Mostly remote role but candidate needs to live in the Phoenix, AZ market or the Atlanta, GA market to commute a couple times per month to the office.* Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.