Company

Cox Automotive - USACustomer Care GroupTechnical Customer Care Specialist IIIndividual ContributorNo remote option; must work at a specified Cox locationNoDay

Compensation

Hourly base pay rate is $19.18 - $28.80/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Only current EVBS contractors will be considered for this role.

Job Description:

EV Battery Solutions by Cox Automotive is looking for a highly motivated Technical Client Service Specialist with a can-do attitude to support Battery Service Center (BSC) program initiatives in the US. This role requires a strong and dedicated team player that has acute attention to detail and executes at a high caliber.

Job and Responsibilities:

• Adherence to all company policies such as attendance.
• Follow all safety protocol such as wearing proper PPE (Reflective Vest, Steel Toe Shoes or Boots, Approved Respirators, Protective Gloves and Safety Glasses).
• Supporting the order processing of dealer/retailer orders through SNTs Software Platform, ALFRED
• Answering and fielding incoming calls as required by specific project such as from dealers, retailers and customers.
• Filling out and submitting orders (online)
• Scheduling and confirming transportation of product
• Working with other Technical Client Services team members to attend to tasks
• Tends to inventory needs alongside the Logistics Supervisor
• Collaborating with the SNT Logistics Supervisor and SNT Client Sales Engineer to ensure dealers/retailers are taken care of and problems are addressed promptly
• Providing customers the correct instructions and/or documentation to support their needs when inquired
• Supporting both internal and external collaborative working meetings regarding process
• Other job-related duties as assigned by management.

Minimum Qualifications:

• High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field.

Preferred Qualifications:

• Degree in related discipline.
• Experience in a call center.
• Experience with Microsoft Excel.

Working Environment

Variable, consisting of both the office environment and the manufacturing floor. Potential hazards include proximity of moving machinery. The position may require an individual to stand, stoop, move equipment; bend, reach, or lift for prolonged periods of time. PPE includes safety glasses, hearing protection and sanitary footwear.

ADCOX

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.