44 Customer Service Representative, Neurodiverse Solutions Jobs in Allentown, PA
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Customer Service Representative, Neurodiverse Solutions
$40k-51k (estimate)
Full Time | Social & Legal Services
5 Days Ago
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
CAI is Hiring a Customer Service Representative, Neurodiverse Solutions Near Allentown, PA
Job ID NumberR2920
Employment TypeFull time
Worksite FlexibilityRemote
Job SummaryWe are looking for a motivated Customer Service Representative ready to take us to the next level! If you can take direction and to navigate through multiple systems simultaneously, maintain composure under fast-paced conditions, and are looking for your next career move, apply now.
Job DescriptionWe are looking for a Neurodivergent Customer Service Representative to respond to customer inquiries by telephone and/or email from individual members, groups, providers, and brokers in a customer service center. The Customer Support Associate will work under the supervision of a Team Lead, allowing them team to gain hands on knowledge of best practices in the customer support industry while supporting client needs. This position will be Full-Time and remote.
This opportunity exists within our CAI’s Neurodiverse Solutions business unit, all candidates in consideration of positions within CAI’s Neurodiverse Solutions must be able to self-disclose that they identify as neurodivergent.
Due to our end client and project work, this role does not offer visa sponsorship.
What You’ll Do
Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
Employment TypeFull time
Worksite FlexibilityRemote
Job SummaryWe are looking for a motivated Customer Service Representative ready to take us to the next level! If you can take direction and to navigate through multiple systems simultaneously, maintain composure under fast-paced conditions, and are looking for your next career move, apply now.
Job DescriptionWe are looking for a Neurodivergent Customer Service Representative to respond to customer inquiries by telephone and/or email from individual members, groups, providers, and brokers in a customer service center. The Customer Support Associate will work under the supervision of a Team Lead, allowing them team to gain hands on knowledge of best practices in the customer support industry while supporting client needs. This position will be Full-Time and remote.
This opportunity exists within our CAI’s Neurodiverse Solutions business unit, all candidates in consideration of positions within CAI’s Neurodiverse Solutions must be able to self-disclose that they identify as neurodivergent.
Due to our end client and project work, this role does not offer visa sponsorship.
What You’ll Do
- Resolve customer inquiries and complaints via written and telephonic communication in a timely and accurate manner
- Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution
- Meet all production, quality, and adherence standards
- Elevate issues to next level of supervision, as appropriate
- Attend all required training classes
- Maintain accurate records, including timekeeping records
- Other duties as assigned or requested
- High School Diploma
- Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting quality of service standards
- Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally
- Ability to take direction and to navigate through multiple systems simultaneously
- Ability to maintain composure under stressful and fast-paced conditions
- Strong written and verbal communication skills
- Ability to communicate complex information in a simple, customer facing way
- Experience in customer service in a healthcare related call-center environment
- Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Social & Legal Services
SALARY
$40k-51k (estimate)
POST DATE
06/22/2024
EXPIRATION DATE
06/22/2024
WEBSITE
caiglobal.org
HEADQUARTERS
NEW YORK, NY
SIZE
50 - 100
FOUNDED
1979
CEO
BARBARA CICATELLI
REVENUE
$10M - $50M
INDUSTRY
Social & Legal Services
Related Companies
About CAI
CAI is a global non-profit organization that tackles the toughest issues facing underserved populations today. Since 1979, we have worked to improve the quality of health care and social services delivered to vulnerable populations worldwide. At CAI we develop and deliver a wide range of educational training and technical assistance services to health and social service providers. Our innovative staff help organizations build their capacity to better coordinate their services and more effectively serve their clients. From reproductive health and family planning to HIV/AIDS prevention and subst...ance abuse, our mission remains the same -- to use the transformative power of education and research to foster a more aware, healthy, compassionate and equitable world.
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