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**Job ID Number**
R2996
**Employment Type**
Full time
**Worksite Flexibility**
Onsite
**Job Summary**
We are looking for a motivated Customer Service Representative ready to take us to the next level! If you have [2-3 primary required skills] and are looking for your next career move, apply now.
**Job Description**
We are looking for a Customer Service Representative to provide face to face customer service while providing world class customer satisfaction and creating sustainable value for customers. This position is responsible for processing service requests, billing inquiries, and customer account maintenance **.** This position will be **full-time** and **onsite.**
**What Youll Do**
Provides efficient and effective service to customers by using the appropriate course of action to meet or exceed their requests
Ability to handle money and make change for various U.S. bill denominations
At end of shift, balance cash and prepare accurate cash deposits on monies collected
Ability to deal with the public in a tactful and courteous manner
Ability to express ideas and concepts clearly
Ability to create positive customer relationships by defusing angry and upset customers
**What You'll Need**
Required:
A minimum 3 months of customer service experience
High school diploma or GED
Excellent tact and diplomacy
Excellent written communication skills with supervisors, peers, and customers
Proficiency in keyboarding/data entry
Exceptional oral and written communication skills demonstrated by use of correct grammar and terminology
Time management skills (dependable, accurate, and detail oriented)
Flexible work schedule including weekends
**Physical Demands**
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
**Reasonable Accommodation Statement**
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 8111.
**Equal Employment Opportunity Policy Statement**
It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
Full Time
$35k-44k (estimate)
06/30/2024
07/18/2024
caiglobal.org
NEW YORK, NY
50 - 100
1979
BARBARA CICATELLI
$10M - $50M
Social & Legal Services
CAI is a global non-profit organization that tackles the toughest issues facing underserved populations today. Since 1979, we have worked to improve the quality of health care and social services delivered to vulnerable populations worldwide. At CAI we develop and deliver a wide range of educational training and technical assistance services to health and social service providers. Our innovative staff help organizations build their capacity to better coordinate their services and more effectively serve their clients. From reproductive health and family planning to HIV/AIDS prevention and subst...ance abuse, our mission remains the same -- to use the transformative power of education and research to foster a more aware, healthy, compassionate and equitable world.
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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.