21 Service Desk Analyst Jobs in Austin, TX
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CAI is Hiring a Service Desk Analyst Near Austin, TX
Employment TypeFull time
Worksite FlexibilityHybrid
Job SummaryAs the Service Desk Analyst, you will be responsible for receiving requests from associates and vendors and providing the technical support and customer service needed to solve requests.
Job DescriptionWe are looking for a Service Desk Analyst to receive requests from associates and provide the technical support and customer service needed to solve requests. This position will be full-time and hybrid.What You'll Do
- Respond professionally and courteously to all service requests and areas of the business entities
- Dameware and remote desktop to provide level 2 technical support to over 14500 staff, monitor work queues, open, update and close Incidents
- Thoroughly and accurately document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation
- Acts as single point of contact for users of the Information &Technology Services (ITS) and directs questions and report problems regarding services Installation of desktop hardware / peripherals and printers
- Activating, managing cell phones/tablets through O365/MDM
- May be expected to lift equipment that may weigh up to 50 lbs. and be required to run cables under desks and other furniture
- Installation of individual software packages, as needed, for all users
- Use of imaging software to expedite large equipment roll-out
- Keep up to date system information for asset tracking
- Rotate On-Call schedule with the rest of the team
- Rotate managing the IT warehouse and entering asset information as new shipments arrive
- Bachelor's degree in a technical discipline
- A minimum of 3 years of experience in break-fix IT services
- Able to diagnose and troubleshoot hardware and software related issues
- MDM, O365 troubleshooting, user management
- Knowledge of data communication and network concepts, principles, and fundamentals is required
- Relevant experience or strong aptitude for building or supporting data networks is required
- Proficiency with LAN, WAN/MAN, data center networks, or wireless networks is desired
- Excellent customer service and communication skills
- Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
Job Summary
Full Time
Social & Legal Services
$49k-61k (estimate)
07/04/2024
07/05/2024
caiglobal.org
NEW YORK, NY
50 - 100
1979
BARBARA CICATELLI
$10M - $50M
Social & Legal Services
Related Companies
About CAI
CAI is a global non-profit organization that tackles the toughest issues facing underserved populations today. Since 1979, we have worked to improve the quality of health care and social services delivered to vulnerable populations worldwide. At CAI we develop and deliver a wide range of educational training and technical assistance services to health and social service providers. Our innovative staff help organizations build their capacity to better coordinate their services and more effectively serve their clients. From reproductive health and family planning to HIV/AIDS prevention and subst...ance abuse, our mission remains the same -- to use the transformative power of education and research to foster a more aware, healthy, compassionate and equitable world.
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The job skills required for Service Desk Analyst include Troubleshooting, Customer Service, Technical Support, Service Desk, Installation, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
03/07/2022: Long Beach, CA
Service desk analysts must also maintain support tracking systems.
03/25/2022: Florence, SC
Service desk analysts provide technical support to customers and employees.
03/04/2022: Austin, TX
Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
04/10/2022: Burlington, VT
A service desk analyst spends the majority of the day performing remote support.
04/11/2022: Scranton, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
02/25/2022: Battle Creek, MI
Customer service skills are the backbone of a successful business.
02/12/2022: Alamogordo, NM
Step 3: View the best colleges and universities for Service Desk Analyst.
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