6 ServiceNow Technical Consultant - Virtual Agent Jobs in Allentown, PA
SORT BY
S
J
C
A
A
A
ServiceNow Technical Consultant - Virtual Agent
$89k-111k (estimate)
Full Time | Social & Legal Services
1 Week Ago
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
CAI is Hiring a ServiceNow Technical Consultant - Virtual Agent Near Allentown, PA
Job ID NumberR2497
Employment TypeFull time
Worksite FlexibilityRemote
Job SummaryAs the ServiceNow Technical Consultant you will specialize in Virtual Agent to deliver solutions to our client.
Job DescriptionWe are looking for a ServiceNow Technical Consultant to specialize in Virtual Agent. This position will be a full-time long-term contract and remote.What You'll Do
Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
Employment TypeFull time
Worksite FlexibilityRemote
Job SummaryAs the ServiceNow Technical Consultant you will specialize in Virtual Agent to deliver solutions to our client.
Job DescriptionWe are looking for a ServiceNow Technical Consultant to specialize in Virtual Agent. This position will be a full-time long-term contract and remote.What You'll Do
- Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications
- Deliver a high level of knowledge and customer service within the ITSM Suite
- Explain the offerings available with the ServiceNow ITSM Suite
- Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus
- Implement Virtual Agent processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations
- Apply Agile software development practices for customizations to the platform and applications
- Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators
- Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
- Effectively manage and execute high level tasks assigned via 'stories'
- Assists junior analysts through project(s) lifecycles
- Manages work against an often demanding timeline
- Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily
- Flexible and has the ability to manage multiple projects concurrently
- Deep functional and technical knowledge of ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
- 5 years of ServiceNow Development
- Virtual Agent experience
- Background in either software development or IT Service management
- Understanding of ITIL concepts and IT Service Management practices
- Understanding of Agile based approach to software development
- Effective communication skills via verbal and non-verbal methods
- Strong attention to detail
- Problem solving ability
- ServiceNow Admin (or higher) certifications
- ServiceNow Certified System Administrator
- ServiceNow Certified Implementation Specialist
- ITIL certification
- Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Social & Legal Services
SALARY
$89k-111k (estimate)
POST DATE
06/21/2024
EXPIRATION DATE
06/23/2024
WEBSITE
caiglobal.org
HEADQUARTERS
NEW YORK, NY
SIZE
50 - 100
FOUNDED
1979
CEO
BARBARA CICATELLI
REVENUE
$10M - $50M
INDUSTRY
Social & Legal Services
Related Companies
About CAI
CAI is a global non-profit organization that tackles the toughest issues facing underserved populations today. Since 1979, we have worked to improve the quality of health care and social services delivered to vulnerable populations worldwide. At CAI we develop and deliver a wide range of educational training and technical assistance services to health and social service providers. Our innovative staff help organizations build their capacity to better coordinate their services and more effectively serve their clients. From reproductive health and family planning to HIV/AIDS prevention and subst...ance abuse, our mission remains the same -- to use the transformative power of education and research to foster a more aware, healthy, compassionate and equitable world.
More
Show less
Show more
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
