Are you driven by innovation and thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change.

Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed.

Picture this: Seamless scalability, effortless integration, and game-changing analytics all at our clients fingertips! Our intuitive, web-based architecture transforms the contact center into a powerhouse of innovation, propelling organizations to the forefront of customer-centricity.

We are seeking a Channel Business Development Manager to join our growing team. In this role, you will be responsible for developing and managing relationships with our channel partners to drive revenue growth and expand Calabrio's presence within the market. Your role will include:

• Working closely with our channel partners to develop joint go-to-market strategies, drive sales enablement activities, and ensure a high level of partner satisfaction.
• Utilizing a combination of sales expertise, relationship-building skills, and a strategic mindset.

*This role will be covering an eastern territory, ideal candidate will be located in or near this area.*

What you'll be doing (Key Responsibilities):

• Manage and nurture relationships with existing channel partners to drive revenue growth.
• Collaborate with partners to develop joint marketing programs and initiatives.
• Conduct regular business reviews with partners to assess performance and identify areas for improvement.
• Provide training and support to partners on Calabrio's products and solutions.
• Work closely with the sales team to drive partner-led opportunities and ensure alignment with sales goals.
• Monitor market trends and competitor activities to identify new business opportunities.
• Stay up to date on industry best practices and emerging technologies in the channel partner ecosystem.

Success Criteria:

• Strong understanding of the software industry and experience selling software solutions
• Strong selling skills within the partner community
• Experience driving business with partner sellers is essential.
• Ability to develop strong relationships that lead to building trust.
• Ability lead sales calls at every level of an account, executive level or otherwise

Requirements:

• Minimum of 5 years of experience in channel sales or business development
• Bachelor's degree in Business Administration, Marketing, or a related field
• Expertise in the contact center market; demonstrated ability or interest in learning Calabrio software.

You've learned about what you'll be doing, here's what benefits you'll be getting when you join Calabrio:

• Global team recognized for their passion for innovation.
• Innovative product culture and project exposure.
• Training and development from industry-leading experts.
• Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; Flextime Off, Paid Holidays, & Parental Leave; Tuition Reimbursement.

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent

What we value most…workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work!

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, a 2022 certified Great Place to Work UK, named one of BC’s Top Employers for 2023, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing recruiting3@calabrio.com. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.

Ready for Exponential Career Opportunities? Apply now