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Since 1991, Caldera has been developing high-quality software for empowering the digital print & cut industry serving the graphics and textile markets. Headquartered in Strasbourg, France, we also have staff in China, Italy and the United States. We help our customers improve the efficiency of their printing production workflow with advanced prepress optimization, image processing and color management tools. Caldera’s main asset is our ability to scale up production by distributing capabilities on high demanding platforms on macOS and GNU/Linux operating systems.
Essential Duties and Responsibilities
The Director of Technical Support will supervise the worldwide technical support team situated across France, China, and North America. This team is dedicated to assisting both new and existing Caldera partners and customers. The Director is tasked with optimizing help desk operations, from overseeing service agent performance to ensuring alignment with organizational KPIs. We seek a motivated self-starter with the requisite skills, including the ability to comprehend, investigate, and replicate issues locally. As part of the Caldera support team, your objective will be to deliver exceptional support to our dealers and customers.
STATEMENT OF NON-INCLUSIVITY
This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee. The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.
Work Arrangement : Remote
We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Job Function :
Full Time
Wholesale
$178k-200k (estimate)
05/23/2024
07/22/2024
calderagraphics.com
Miami Beach, FL
<25
Wholesale