This is a dynamic role that supports Calero's execution of Managed Bill Pay Payments to vendors on behalf of their customers. The ideal candidate for this role is capable of handling and processing diverse and complex transactions with an eye towards process improvement and optimization while maintaining and exceeding customer expectations. This is an exciting opportunity to learn the telecom industry from the inside with career growth available within the Managed Bill Pay team and overall services organization. This role will involve the coaching and development of staff, routine process execution and the analysis and interpretation of data.

Job Summary:

The Team Leadof Managed Bill Pay is responsible for ensuring that all customer invoices are processed efficiently, timely, and accurately to ensure proper payments are made against authorized amounts and all service level agreements are met on a weekly basis. This Team Lead will also partner with and support the department Manager and/or Director with the necessary data needed to run the Business Unit effectively. The Team Lead will work with the members of their assigned Business Units to ensure the highest levels of internal customer service as maintained. The Team Lead will train new staff and assist the Director with staff management. The Team Lead will also serve as a liaison between the Managed Bill Pay reconciliation team and client account management teams.

Duties and Responsibilities of Job:

• Coordinate and lead team of Bill Pay Analysts in the execution of their daily responsibilities, including the matching incoming funding from clients against existing Calero AP Feeds, payment of all invoices listed on feeds, and payment investigations.
• Ensure team members are provided the tools and data necessary to complete their responsibilities on a timely basis.
• Establish and maintain process improvements to facilitate effective, accurate, and efficient vendor payments.
• Coordinate with team to assign daily and/or weekly tasks.
• Maintain accurate records of all completed payments and monitor records for potential errors.
• Ensure errors are addressed in a timely fashion and provide coaching to team members aimed at reducing further mistakes.
• Facilitate the upload of completed payment batches and ensure the information is uploaded to clients TEM software.
• Approve payments by wire as authorized by Managed Bill Pay personnel and coordinate timely release.
• Meet defined department goals and activity metrics, including tracking and reporting of Service Level Agreements on a per customer basis.
• Develop a management strategy around specific KPI’s designed to increase productivity and profitability.
• Work with IT and Engineering team to make data collection, organization, and reporting more efficient and usable for Managed Bill Pay team.
• Work with management to identify issues for process improvement.
• Manage external relationships with key vendors in conjunction with department management and other team members.

Experience and Training:

• 3 years of Finance and/or Accounting experience.
• Intermediate level Excel skills (e.g., sorting and analyzing large data sets).
• Prior supervisory or people management experience strongly preferred.
• Experience with handling all levels of banking transactions (e.g., ACH, Wire, Credit Card, Check).
• Excellent customer service skills.
• Strong computer skills and learning ability.
• Detail-oriented, highly organized and strong analytical skills.
• Excellent verbal and written communication skills.
• Ability to work independently with little supervision.
• Ability to prioritize and manage multiple responsibilities.
• Ability to manage stressful situations, particularly when monthly volumes are high.
• Ability to manage and develop a team of Payment Analysts.

Education:

• Associate in Accounting/Finance or equalized experience required.
• Bachelors’ Degree Preferred

The ideal candidate for this position is located in the Rochester area!

Calero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability.

The salary range for this position is $58,000-$63,000. It is important to Calero that potential candidates for this position understand that compensation depends on numerous factors including the geographic location where the role will be performed, skills required, experience, complexity, travel, and market rate. Calero aims to reward performance and attract top talent with competitive, fair pay and benefits. Please note that the top of the salary range represents exceptional, and/or senior-level positions, that meets all required qualifications. Actual offers take candidate’s knowledge, skills, abilities, and experience into account. Base Pay is just one component of the total compensation package for employees. Other rewards vary by position and location.