JOB
Under general direction, the Social Worker III carries a difficult caseload involving the determination of need for basic social services functions for applicants or clients; performs social studies and assignments involving individualized treatment and specialized application of casework methods and skills; provides comprehensive casework services of a tangible nature; and performs other related work as assigned.Social Worker III is the advanced journey level in the Social Worker series. Incumbents are normally assigned a selected caseload of the more difficult cases and when needed are given supervisory consultation in development of treatment plans. They may also be assigned to a specialized function requiring a high degree of perception such as a special problem caseload or they are assigned to a specific geographic or functional area such as Court Investigations, Family Maintenance/Reunification, Emergency Response, Child/Adult Protection, or Foster Care. A Social Worker III may act as a lead worker to other social service workers. Incumbents are expected to work independently.Social Worker III differs from Social Worker II in that the former receives the more difficult assignments requiring greater skill and depth of job knowledge in assessing problem situations and formulating plans for services. Incumbents normally work with a high degree of independence of action in administering services and in making use of agency or community resources. Social Worker III differs from Social Worker IV-A/B in that the latter is the most experienced worker and requires both advanced education and social work experience.SUPERVISION EXERCISED AND RECEIVEDIncumbents in the Social Worker III classification receive general direction from a Social Worker Supervisor or other higher-level manager or deputy director, and may act as lead worker to lower classification working in the same program area. DEEP CLASS ASSIGNMENT Employees that are assigned on a rotational basis by the HHSA Director to work in the Adult Protective Service Unit, Emergency Response Unit and Continuing Unit within the Children and Adult Services Division of HHSA.
EXAMPLE OF DUTIES
SOCIAL WORKER III Duties may include, but are not limited to, the following: Carries a caseload of more difficult types of social services cases requiring a high degree of technical competence, such as situations where environmental forces affect family lifeReceives and responds to reports of suspected abuse; obtains information from reporters; personally investigates and assesses situations to protect vulnerable adults and children and recommends alternate placement; may provide information to law enforcement or district attorneys; may be required to work on-call; may testify in courtPerforms case studies evaluates individual and family case information to assess the safety of children and adults; determines appropriate types and methods of treatmentDevelops and carries out social treatment plans for an assigned caseload; ensures all services are delivered in a respectful, culturally sensitive and appropriate manner andCounsels or provides guidance and support to individuals and/or families with more complex or specialized needs including Adult Protective Services, crisis intervention, special medical or legal needs, and other social servicesRefers clients to other staff membersMakes a diagnosis of client problems and follows through with the social treatment plans with a high degree of independenceInterprets policies, rules, and regulations to client, applicants, and othersMay act as a lead worker to a small group of social service workers or service employeesAssists applicants and recipients in utilizing available resources for individual needsMakes home visits in connection with casework assignmentsDevelops and prepares court report, case plans, case narratives and safety plans in automated computer systemsEnters and retrieves data and narratives from automated computer systemsPrepares and maintains caseParticipates in in-service training and other staff development activities to increase knowledge of the social work processes and achieve technical competenceReceives casework consultation from professionally trained staff membersMay be required to testify in courtWorks with community organizations and makes referrals to outside resourcesProvides self-help information, education, and services; works with clients and caregivers to develop and improve caregiving and independent living skillsObtains and evaluates police, medical, and psychological reportsMaintains client confidentiality; performs all duties in conformance with the National Association of Social Workers (NASW) Code of EthicsPerforms related duties as assignedEMPLOYMENT STANDARDSKnowledge of: Principles and practices of organization, workload management and time managementPrinciples and practices of note taking, report writing, and English composition, grammar, punctuation, and spellingPhone etiquette and interview techniquesSocio-economic conditions and trendsBasic principles of individual and group behaviorCurrent issues in the field of social welfarePrinciples of analysis and problem-solving methodologyBasic public welfare programs on the Federal, State, and local levelGeneral principles of public assistance policies and programsPrinciples and techniques of interviewing and recording of social caseworkLaws, rules, and regulations governing the operation of the public welfare agency and the role and responsibilities of a social workerCommunity organization and the social problems calling for the use of public and private community resourcesCurrent problems and methodology in the field of public social servicesMedical, legal, economic, and social management needs of individuals and families with special medical needs such as HIV disease, drug dependency, the medically fragile child, Alzheimer's, and the terminally illStrategies and protocols surrounding crisis intervention techniques such as voice modulation and assessing the potential for suicidePsychopathology, the different types of mental illness diagnoses, how mental illness affects human behavior and mental health services and treatments utilized by clientsSigns, stages and dynamics of abuse, and the effects of abuse on child/adult development and behaviorSigns and symptoms of alcohol and drug use/abuse in adults and children and the effects on familiesStandards for maintaining clients safely in home; options for placement; effects of removing clients from unsafe situationsAbility to: Communicate effectively with others in writing, in person and over the telephoneAnalyze data, interpret directions, procedures and regulations, and develop appropriate responsesPerform job duties under stressful conditionsRespond appropriately to situationsMaintain confidential information in accordance with legal standards and/or county regulationsUnderstand and apply the agency program, policy and proceduresObtain facts and recognize the relevance and significanceOrganize and maintain work detailEstablish and maintain effective working relationship with agency staff, clients, and outside organizationsAnalyze situation and adopt effective courses of actionApply the principles of psychology and family relationships to engage individuals and families in social servicesRecognize signs of abuse for children, elderly and dependent adults; assess risk factors and potential dangers to clientsApply existing laws, rules, and regulations to welfare department operationsInterpret and explain to applicants, recipients, or others public social service programs, policies, rules and regulationsDevelop skill in interviewing case, recording, and interpretationWork within a community setting and effectively use appropriate resources and servicesMaintain confidentiality in accordance with legal standards and/or county regulationsCommunicate effectively both orally and in writingOperate a personal computer and other office equipment and related softwareAct appropriately in emergency and stressful situationsInteract professionally and respectfully with clients including difficult, hostile, or distressed clientsRespect cultural differencesWork with difficult or complex cases/clients including clients with dual diagnoses, potentially dangerous clients or legally complex casesAnalyze data from multiple sources, interpret and apply complex directions, rules, policies, procedures and regulations, and develop appropriate responses
SUPPLEMENTAL INFORMATION
ADDITIONAL INFORMATIONA valid driver's license may be required at the time of appointment and employees may also be required to drive their own car, provide proof of car insurance, and a DMV clearance. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.The San Benito County Health and Human Services Agency requires pre-employment fingerprinting as a part of the background investigation for all positions.Government agencies accessing US government information, which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information. Background checks are required and must be repeated every 5 years. Background requirements consist of three components which include fingerprinting, citizenship verification and local law enforcement checks. EXAMINATION INFORMATION TRAINING & EXPERIENCE EXAMINATION – WEIGHTED 100% The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate’s knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a score. In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination. Examination administration and processing time is approximately two weeks after the closing date of the job bulletin. If conditions warrant, an Experience and Education examination may be conducted in lieu of the Training and Experience examination. Please review the Experience and Education examination information below: EDUCATION & EXPERIENCE EXAMINATION – WEIGHTED 100%The Education & Experience examination is based solely upon information provided from the application and supplemental information (e.g., resumes, transcripts). Information provided from the application and supplemental information will be assessed compared to a standard developed in relation to the elements of the. Special care should be taken to submitting a complete description of your education and experience relevant to the typical tasks, scope, and minimum qualifications stated on this bulletin. Supplemental information will be accepted, but competitors should read this bulletin carefully to determine what kind of information will be useful to those individuals completing the evaluation. In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination.Examination administration and processing time is approximately two weeks after the closing date of the job bulletin. ELIGIBLE LIST INFORMATION A departmental open eligible list will be established for the county of San Benito. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period. RETEST PERIOD Once you have taken the examination, you may not retest for SIX (6) MONTHS from the established eligibility date. SPECIAL TESTING ARRANGEMENTS Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CalHR at mssprogram@calhr.ca.gov or 916-909-3701 upon notification that your application has been approved. Documentation from medical, military, school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination. EDUCATION DOCUMENTS If you are using education to meet the minimum qualifications, you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers. GENERAL INFORMATION This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified. If you meet the requirements stated on this bulletin, you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list. General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgement, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process, a background investigation may be required. EQUAL EMPLOYMENT OPPORTUNITY The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. ABOUT SAN BENITO COUNTY San Benito County is in the Coast Range Mountains in California, only 45 minutes from the Pacific Ocean, bordering Santa Clara County and adjacent to the San Francisco Bay Area. The County enjoys a high comfort rating, with an average of 262 sunny days per year and mild temperatures year-round. Another aspect of the comfort level is the low crime rate, which falls anywhere from below to significantly below the national average in all measured categories. One of the historic California missions, San Juan Bautista is in San Benito County, as well as numerous quaint towns and communities. Within the County, there are 12 school districts, and several private, religious and charter schools, all providing students with a quality education. Residents and visitors also enjoy a myriad of outdoor activities here, at Pinnacle National Park, championship golf courses, skydiving, cycling, geological walks and is reputed to sport the best views in California.