16 customer service representative Jobs in vineland, nj
Gerresheimer Group is Hiring a Customer Care Representative Near Vineland, NJ
NameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypemf_#www.gerresheimer.comCollects data of the user's navigation and interaction on the website in order to personalise the purchasing experience.SessionHTTPNameProviderPurposeExpiryType **Job Description**
* Primary contact person for the customer. Provides quick response and follow-up to all customer inquiries through phone and/or email communication
* Thorough knowledge of SAP systems for order entry and tracking, working closely with manufacturing to ensure order ships to meet customer's requirements
* Handle all forms of customer inquiries and requests, price quotes and quality complaints/returns
* Maintain and update customer master files, including specifications, correspondence, and pricing to ensure information is current
* Monitor and reconcile customer payment issues, working with credit department and account managers
* Coordinate pickups/bookings with Freight Forwarders
* This position requires an incisive, articulate, professional "thinker", willing to make good and quick decisions on customer matters and able to prioritize work assignments
* Superior communication skills and ability to work independently with minimal supervision, as well as in a team environment
* Travel, meet customers and visit manufacturing plants
**Qualifications**
* BA/BS in business, marketing, or related field, prior customer service experience (3-5 years of experience in lieu of degree)
* Export/Import experience, process knowledge required
* Technical background with the ability to read drawings and customer specifications preferred
* Prior Customer Service experience in manufacturing, glass, pharmaceutical industry preferred
* Supply chain and vendor inventory management experience preferred
* Strong computer skills to create and maintain sales reports, order status reports, quality complaint reports, etc
**Benefits**
Food & drinks
We offer free beverages.
Learning & development
According to the job and position, we make sure our employees get regular trainings and coaching to unleash their possibilities.
Corporate Benefits
Benefit from special conditions with various brands in fashion, technology, leisure and many more.
Healthcare & pension
Your health and well-being is important to us. We offer gym membership discounts, health check-ups, private medical care and a life and group insurance.
Working environment
Creating a great place to work is essential for us, so we live up to our values teamwork, responsibility, integrity, bold innovation and excellence (TRIBE).
**Company Description**
Gerresheimer is the global partner for pharma, biotech, healthcare and cosmetics with a very broad product range for pharmaceutical and cosmetic packaging and drug delivery devices. The company is an innovative solution provider from concept to delivery of the end product. Gerresheimer achieves its ambitious goals through a high level of innovative strength, industrial competence, focus on quality and customers. In developing innovative and sustainable solutions, Gerresheimer relies on a comprehensive international network with numerous innovation and production centers in Europe, America and Asia. Gerresheimer produces close to its customers worldwide with around 10,000 employees and generates annual sales of more than 1.4 billion. With its products and solutions, Gerresheimer plays an essential role in people's health and well-being.
Job Summary
Full Time
$56k-73k (estimate)
06/24/2024
07/10/2024
The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.
