Service Center
CSCS TX
The Accounts Services Specialist manages all agreement related functions for assigned territory, Emerging Line of Business, and or account/client. Might liaison between center/field leadership and client/account managers. Ensures that project/team milestones/goals are met so that we can drive client performance.
Essential Functions:

• Responsible for completing agreements across business lines ensuring client/account specifications are met.
• Responsible for EFT setup across business lines, working with AR team to ensure bank account and W9 accuracy.
• Manage existing clients/accounts across all business lines, working with account managers for any needs that arise.
• Work with Legal dept on agreements for Fleet Accounts
• Monitor reports, analyze data, and communicate status and pending items on a regular basis to ensure timely completion of all new client/account requests for all Business lines to the repair centers/field leadership.
• Provides overall support and updates to repair centers and field leadership on account status.
• Provide renewed business documents to clients/accounts prior to expiration.
• Manage client portals and Insurance Gateways and keep in compliance to ensure continued activation and timely testing requirements.
• Efficiently utilize and maintain payment portals, manage, and create logins for the contact center, Accounts receivable, and center access to achieve administrative excellence.
• Work closely with teammate services to navigate teammate background checks required by clients/accounts for new center openings across business lines.
• Work is generally of a critical or confidential nature. Assignments may be found in various functional areas
• Potential for large projects to be assigned in partnership with Integration or Company Growth
• Complete other duties as assigned by management.

Skills and Attributes:

• Ability to build and maintain effective and productive relationships with teammates, repair centers, and clients/accounts
• Good communication, interpersonal and influencing skills
• Keen attention to detail and accuracy
• Able to work well under pressure and handle stressful situations.
• Assertive, resilient and welcomes change
• Analytical abilities
• Analyze for root cause analysis and provide input for necessary process change(s)