Service Center CSCS TX Senior Strategic Account Services Specialist Job Description Job Summary: The Senior Strategic Account Services Specialist manages all agreement related functions for assigned territory, Emerging Line of Business, and account or client. Might liaison between center/field leadership and client/account managers. Ensures that project/team milestones/goals are met so that we can drive client performance. The Senior Strategic Account Services Specialist also provides training and mentorship to other specialists and may provide direct supervision to specialists Essential Functions: Responsible for completing agreements across business lines ensuring client/account specifications are met. Responsible for EFT setup across business lines, working with AR team to ensure bank account and W9 accuracy. Manage existing clients/accounts across all business lines, working with account managers for any needs that arise. Work with Legal dept on agreements for Fleet Accounts Monitor reports, analyze data, and communicate status and pending items on a regular basis to ensure timely completion of all new client/account requests for all Business lines to the repair centers/field leadership. Provides overall support and updates to repair centers and field leadership on account status. Provide renewed business documents to clients/accounts prior to expiration. Manage client portals and Insurance Gateways and keep in compliance to ensure continued activation and timely testing requirements. Efficiently utilize and maintain payment portals, manage, and create logins for the contact center, Accounts receivable, and center access to achieve administrative excellence. Work closely with teammate services to navigate teammate background checks required by clients/accounts for new center openings across business lines. Work is generally of a critical or confidential nature. Assignments may be found in various functional areas Potential for large projects to be assigned in partnership with Integration or Company Growth Provide training to new and/or junior Strategic Account Services Specialists on all aspects of job requirements Act as first point of contact for process and procedural questions from other specialists Work with other specialists to resolve conflict and escalate opportunities to leadership as needed for additional processing and/or resolution Work with specialists to ensure coverage sufficient to meet all required deliverables and client support requirements Complete other duties as assigned by management. Skills and Attributes: Associates Degree or equivalent combination of education and experience Ability to build and maintain effective and productive relationships with teammates, repair centers, and clients/accounts Exemplify Caliber values and culture at all times Good communication, interpersonal and influencing skills Keen attention to detail and accuracy Able to work well under pressure and handle stressful situations. Assertive, resilient and welcomes change Analytical abilities Analyze for root cause analysis and provide input for necessary process change(s) About Caliber Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500 employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life®, Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com. At Caliber, our purpose is Restoring the Rhythm of Your Life®. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact legal@calibercollision.com.