For more than four decades California Closets has built a reputation for delivering truly custom products and unparalleled service to our clients. We’ve helped transform spaces, enhanced homes, and allowed people to get more out of life

Job highlights

We are seeking an a responsible and experienced IT specialist who will work as a part of a dynamic team in a rapidly growing company. While the role is truly one of the individual contributors, a high degree of interaction and teamwork are required to be effective in the role. The Application Support Analyst is responsible for ensuring a high level of customer satisfaction with various applications used by the firm. Some of the primary applications are company proprietary CAD systems, CRM systems, engineering, production, and accounting systems.

Required Qualifications

• Minimum 3 years of experience in CAD and database system operation/document generation, or related experience
• Quickbooks experience is a must
• MS Excel Specialist including skills like VLOOKUP, Pivot Table, and writing macros
• A minimum of a bachelor’s degree (Informatics & Computing or software engineering related preferred)
• Minimum 3 years of experience in directly supporting software applications in the Production Industry
• Knowledge of Windows and PC hardware installation, including baseline troubleshooting skills
• General knowledge of Network Terminology, experience troubleshooting Active Directory
• Ability to work effectively both independently and in a small team environment
• Minimum knowledge of SQL, and PHP preferred
• English speaking

Responsibilities

• Develop and maintain in-depth knowledge of CAD/CAM Applications to support employees
• Help maintain and update CAD database
• Manage users’ expectations to ensure satisfaction with CAD, CRM, and other applications
• Ensure that every user is treated professionally and with respect
• Log, research, and accurately resolve complex customer inquiries and problems in a timely manner
• Effectively interact with Quality Assurance to report bugs identified by customers
• Ensure proper escalation occurs for unresolved issues to ensure the customer remains satisfied
• Gain and maintain current knowledge of internal Support Policies and Procedures

** This is an in person position 9am-5pm Monday - Friday

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Blue cell: 1 year (Preferred)
• Security system: 1 year (Preferred)
• CAD/CAM: 1 year (Required)
• CRM: 1 year (Required)
• QuickBooks: 1 year (Required)
• SQL/PHP: 1 year (Preferred)

Work Location: In person