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Under the direct supervision of the eService’s, Supervisor, provides exceptional caring service and functional and technical support to members and staff for eService’s in a call center environment. Also serves as a resource for staff questions.
DIMENSIONS:
Service Goals: Meet/exceed a 4.00 overall service rating, as per established service standards.
Technical Support: Provides troubleshooting services and support to members and staff.
E-mails: Handles escalated e-mails from members, primarily related to eService’s.
Response Goals: Responds timely to member e-mails and phone messages.
Member Support: Approximately 190,000 credit union members.
Supervisory responsibilities:
The incumbent reports directly to the eService's Supervisor. There are no direct reports to this classification.
NATURE & SCOPE:
Education, skills, & abilities
The Eight Superpowers
Other Education, Skills, and Abilities
MAJOR ACCOUNTABILITIES:
PHYSICAL REQUIREMENTS:
of continuous sitting.
ENVIRONMENTAL CONDITIONS:
Management reserves the right to assign or change duties and tasks to this position at their discretion.
Salary Range (hourly)
$26.3865- $32.9831
Full Time
Banking
$76k-99k (estimate)
06/18/2024
07/05/2024
calcoastcu.org
SAN DIEGO, CA
100 - 200
1929
MARLA SHEPARD
$50M - $200M
Banking
California Coast Credit Union is the longest-serving financial institution in San Diego. The Credit Union was started by teachers in 1929 and we continue to support local educators, schools and universities through our Financial Wellness program, Cal Coast Cares community events and our non-profit, the Cal Coast Cares Foundation. Today, Cal Coast has grown to more than $3 billion in assets, serving nearly 200,000 members with 26 branches, 60 shared branch locations, online and mobile banking and 30,000 fee-free ATM's nationwide. Our membership is open to anyone who lives, works or worships in ...San Diego or Riverside counties. We offer the same products and services as the big or local banks, but with a lot more added value. Being a member gives you access to exclusive offers, special perks, budgeting and saving programs and low rates that are unique to us. Since the beginning, our vision has been to foster a culture of service and commitment to our community that our members could be proud of. Our employees come from a diverse background and we value the unique qualities each team member brings to the table. Its gratifying to see that in a space of decades, our members have shared in our mission of giving back and helping to contribute thousands of volunteer hours each year, providing in-kind services and supporting local schools, charities and non-profits. Were passionate about providing valuable resources and tools to our members in order to help them achieve financial prosperity. Helping people is in our DNA and we enjoy giving our time in and out of the office to help and educate people. Collectively, we are Cal Coast and were here to make your life simpler, happier and more prosperous.
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The job skills required for Sr. Technical Support Specialist (Member Service Center) include Technical Support, Troubleshooting, Problem Solving, Written Communication, Leadership, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Sr. Technical Support Specialist (Member Service Center). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Sr. Technical Support Specialist (Member Service Center). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Sr. Technical Support Specialist (Member Service Center) positions, which can be used as a reference in future career path planning. As a Sr. Technical Support Specialist (Member Service Center), it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sr. Technical Support Specialist (Member Service Center). You can explore the career advancement for a Sr. Technical Support Specialist (Member Service Center) below and select your interested title to get hiring information.