Description

Work from Home (WFH) - Remote work must be performed while residing in California or New Mexico

CIAT Location: San Diego, CA and Albuquerque, NM

Reports to: Director Students Services

Status: Non-exempt

Employment Type: Full-time

Summary

The Records Evaluator reviews student transcripts for transfer credit opportunities, builds student education plans, and provides support with student registration and student forecast planning. This role will assist with the development of new department policies, procedures, documentation, and training guidelines to prepare for student growth.

Responsibilities

• Supports the new student recruitment process to rapidly deliver pre-evaluation of unofficial transcripts. Collaborates with Admissions Advisors and Financial Aid team to help students project the number of remaining courses in their desired program upon enrollment
• Evaluates the transferability of undergraduate and graduate courses taken at domestic institutions, including military training. The evaluation process includes determining the level and nature of the coursework being transferred and the specific application of appropriate coursework to general education, preparatory, major, minor, and elective requirements for all degree programs offered by CIAT
• Prepares re-evaluations for students who have changed degree objectives or who have earned additional credit from non-traditional credit (challenge exams, certification exams, or military training). Prepares estimates, pre-evaluations, or course equivalencies
• Prepares education plans for new and returning students to document custom scheduling requests, parallel college coursework at third-party institutions, and DIY certification exams
• Monitors, collects, and processes all official transcripts to award transfer credit
• Facilitates bulk student outreach to notify students with official transcripts pending
• Delivers acceptance letters, unofficial transcripts, and education verification documentation to support employment, funding, government security clearance, or other verification needs
• Collaborates with Registrar to execute student registration change requests and monitor custom education plan schedules.
• Assists with recurring registration tasks each term including reviewing registration holds, bulk registration imports, and registration forecasting
• Monitors and audits student anticipated completion date to ensure student records are accurate and up to date
• Reviews and processes students eligible for graduation by verifying required course completion, minimum GPA requirements, attendance requirements, and transfer credit awards
• Follows all internal documentation collection processes to ensure all Federal, State, accreditation, and institutional policies and procedures are being met
• Assists with compliance audits to review, collect, and submit requested student files
• Recommends improvements to internal systems and internal processes to improve efficiency, team collaboration, and compliance
• Interprets, summarizes, and supports staff training on academic policies related to program course requirements, registration processes, graduation requirements, and transfer credit awards
• Maintains and applies current knowledge of catalog policy, procedures, and standards or changes to transfer credit

Requirements

• Bachelor’s degree preferred
• Experience working in transcript evaluation in higher education preferred
• Demonstrated ability to make subjective professional assessments and to be thorough, consistent, and accurate in the interpretation of records against criteria; intense concentration, great attention to detail and follow through, strong organizational abilities and ability to multitask, demonstrated ability to comprehend complex information and apply in accordance with policy
• Strong commitment to providing superior service to students and advising staff with sensitivity to the needs of the adult learner; ability to resolve conflicts with difficult students or situations with confidence, maturity, and tact
• Strong organizational and communication skills and the ability to manage multiple and rapidly changing priorities to meet the needs and expectations of this position
• Self-motivated with a strong work ethic; dedicated to quality, quantity, and timeliness of results
• Able to handle sensitive information with a high degree of confidentiality
• Possess high ethical standards, being an example of professionalism to others
• Demonstrated ability to anticipate needs and exercise independent judgment
• Excellent analytical skills, problem resolution skills and general business acumen
• Proficient skills in MS Office software products, including Outlook, Word, Excel, and PowerPoint
• Exhibits a high degree of flexibility in adapting to a rapidly changing environment
• Position may require work responsibilities outside of normal business hours to accommodate business needs and deadlines

Position Type and Expected Hours of Work

Days and hours of work are Monday through Friday. Occasional weekend and evening hours may be required.

Supervisory Responsibility

This position does not have supervisory responsibilities.

Values

Values such as integrity, excellence, customer service, teamwork and mutual respect are some of those that remain constant, regardless of changes in our company. When identifying company values, it is important that those values are being demonstrated in the course of business each day. Our values set expectations for how employees and managers interact with every person while representing the company.

• We are passionate about education and student success
• We value integrity and excellence in our employees and students
• We treat ourselves and our students with dignity and respect
• We believe in and encourage innovation at our school to better help our students succeed
• We have a customer centric focus and we want people highly committed to achieving goals, where our success equals student’s success
• We are accountable for our actions, and if errors occur, we focus on preventing future errors and moving forward
• We have a growth mindset, always looking for ways to improve, with a sincere belief that every student can do better and achieve their goals
• We expect every employee to be an example of conduct and professionalism, being a role model to students and colleagues

Physical Demands

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee must frequently lift and move up to 10 pounds.

• Sedentary work. Essential functions of this role require sitting for extended periods of time
• Ability to type, use a computer to search for information and input information while speaking on the phone is required
• The employee will frequently be required to use the computer, mouse and telephone to conduct the regular tasks of this role
• The employee will be required to compute simple to simple mathematical calculations as a normal part of this role

Work Environment

While performing the responsibilities of this remote position, the job holder will work in a home office environment. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions of the job. This role routinely involves using standard office equipment such as computers, phones, and virtual communication tools. Employees are expected to ensure that their home office is a safe and ergonomic working environment.

Employees must maintain data security and confidentiality in accordance with company policies and use secure connections for all work-related activities. Expectations regarding work hours, availability, and time tracking will be clearly communicated and must be adhered to.

The company is not responsible for maintaining home office environments beyond the provision of reasonable accommodation and necessary work-related equipment. Workers' compensation and liability for injuries that occur in the home office will be covered as per company policy and applicable laws.

This remote work policy is designed to comply with all relevant local, state, and federal laws.

AAP/EEO Statement

California Institute of Applied Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the California Institute of Applied Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. California Institute of Applied Technology expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of California Institute of Applied Technology’s employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.

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