2 Mobile Member Service Consultant Teller Jobs in Richmond, VA
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Mobile Member Service Consultant Teller
$32k-39k (estimate)
Full Time
2 Days Ago
Call Federal Credit Union is Hiring a Mobile Member Service Consultant Teller Near Richmond, VA
Job Description
Job Description
Position Summary: Serve as a liaison between the members and the credit union by accurately performing transactions, providing information and referring potential prospects to appropriate staff
Essential Functions and Responsibilities:
This position requires the employee to work indoors in a typical office environment. While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations, and the ability to stand, walk stoop, kneel, crouch and manipulate (lift, carry, move) light to medium weights of 1-25 pounds. Requires good hand-eye coordination, arm hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information. The employee frequently is required to sit, reach with arms, talk and hear.
Location: Location will vary.
Hours: Monday - Thursday 8:45 am - 5:15 pm, Friday 8:45 am - 6:15 pm, Saturday 8:45 am - 12:15 pm
Benefits:
Medical Insurance
Dental Insurance
Vision Insurance
Voluntary Life
Pet Insurance
HSA/FSA/DCA
Accident Insurance
Critical Illness Insurance
401K with generous employer contribution
Company Paid Benefits Include:
Group Life Insurance
Short-term Disability
Long-term Disability
HSA Employer Contribution and Matching
Employer Paid HRA
Parental Leave
10 Paid Holidays
Birthday Off with Pay
Paid Community Service Time
PTO
Essential Functions and Responsibilities:
- Ensure exceptional service to all external and internal members to foster and capture the credit union brand. Consistently delivering on our brand promise, vision and mission statements
- Educate members regarding all Call Federal products and services in a consistent sales environment
- Uses knowledge of a specific product, service, or other assigned area of expertise to answer member inquiries via face-to-face, telephone and or email
- Provide prompt efficient accurate information and basic teller transactions and adhere to Call Federal check cashing and deposit authority limits
- Verifies important information including endorsements, dates, and identification, to cash or deposit checks and pay out funds.
- Open accounts for existing members
- Provide services such as Visa gift cards and Visa cash advances
- Respond to member requests/ problems/ complaints and direct them to appropriate staff for additional assistance
- Ordering of all electronic/digital services
- Accountability for all assets under your control; including cash drawer, if applicable
- Process check imaging thru branch capture daily
- Assist members with all member service forms
- Uncover opportunities for member engagement, via in person or outbound sales calls to achieve sales goals
- Advocate and demonstrate company brand
- Travel to work and assist all branches
- Other duties as assigned
- High school diploma or equivalent
- Previous cash handling experience, minimum of a year
- Previous retail experience, minimum of a year
- Requires flexible schedule availability including evenings and weekends
- Excellent interpersonal skills required
- Self-motivated; can work independently, but also in a team environment
- Takes initiative to proactively add value to the member and credit union
- Positive and optimistic
- Trustworthy and honest
- Attention to details a must
- Acceptable background check; credit, criminal and insurance verification
This position requires the employee to work indoors in a typical office environment. While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations, and the ability to stand, walk stoop, kneel, crouch and manipulate (lift, carry, move) light to medium weights of 1-25 pounds. Requires good hand-eye coordination, arm hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information. The employee frequently is required to sit, reach with arms, talk and hear.
Location: Location will vary.
Hours: Monday - Thursday 8:45 am - 5:15 pm, Friday 8:45 am - 6:15 pm, Saturday 8:45 am - 12:15 pm
Benefits:
Medical Insurance
Dental Insurance
Vision Insurance
Voluntary Life
Pet Insurance
HSA/FSA/DCA
Accident Insurance
Critical Illness Insurance
401K with generous employer contribution
Company Paid Benefits Include:
Group Life Insurance
Short-term Disability
Long-term Disability
HSA Employer Contribution and Matching
Employer Paid HRA
Parental Leave
10 Paid Holidays
Birthday Off with Pay
Paid Community Service Time
PTO
Job Summary
JOB TYPE
Full Time
SALARY
$32k-39k (estimate)
POST DATE
06/25/2024
EXPIRATION DATE
07/08/2024
WEBSITE
callfederal.org
HEADQUARTERS
CHESTER, VA
SIZE
50 - 100
FOUNDED
1962
REVENUE
$10M - $50M
INDUSTRY
Banking
Related Companies
About Call Federal Credit Union
A growing financial cooperative with $400 million in assets and 33,000 members, Call Federal Credit Union provides passionately local banking by opening doors to your financial health. Our mission is to establish relationships that allow us to offer the right products and services that lead to positive financial results for our members and their families. Call Federal was founded in 1962 by the employees of Philip Morris in Richmond, Virginia. Today, anyone who lives, works, worships, or goes to school in the Greater Richmond area can join.
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