Calpak is Hiring a Retail Store Manager - Century City Near Gardena, CA
As a Retail Store Manager at CALPAK, you will lead the charge in crafting delightful travel experiences for our customers, elevating their journeys with knowledge and inspiration about CALPAK's versatile travel solutions. Your goal is to foster a 'Happy Packing' lifestyle, ensuring that every trip is a source of joy. Take responsibility for the team while achieving individual and team sales goals. Requirements
Customer Service and Engagement
Motivate, coach, and inspire the team to be the best brand ambassadors
Stay knowledgeable about products and industry trends
Create strategies to achieve individual and store goals
Mentor and inspire the team to enhance overall store performance
Available to work a flexible schedule, including weekends and holidays
Communicates new initiatives, leadership messages, and promotions
Ensures impeccable execution of operational policies and procedures
Builds strategic plans and provides the necessary tools for the team to achieve KPIs
Able to cope with change and shift direction as needed
Networks, recruits, hires to staffing needs, and trains team members using the onboarding tools provided
Available to work a flexible schedule, including days, evenings, weekends, and holidays
Must have the ability to identify and solve complex problems
Possess strong interpersonal skills/proficient written and verbal communication abilities
Self-starter who promotes action and maintains sense of urgency to achieve results
Maintain accurate pricing displays for all merchandise SKU's daily
Inventory & Order Management
Product knowledge of all SKU's
Stocking all retail merchandise stations
Conduct opening duties to prepare store for customers, (shift readiness)
Conduct midday/side work duties mentioned above to maintain store area to maintain appearance and CALPAK retail standards
Conduct closing duties to prepare store and assigned areas for next day
Perform other duties as assigned by Leadership Team or as required
Competency
Ability to read, write, and communicate effectively in English
Strong interpersonal skills and proficiency in written and verbal communication
Time management and multitasking abilities
Positive attitude, punctuality, and dependability
Ability to use Point of Sale systems (POS) effectively
Attention to detail and problem-solving skills
Supervisory responsibilities—
Direct reports include full & part-time supervisors and team members
Physical demands—
Stand and walk throughout the shift
Read written instructions, reports, and other information on paper and computer screens
Orally communicate with customers and other team members on consistent basis throughout their shift
Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor
Lift, place, and arrange items on shelves and racks
Bend down and reach above head
Climb and descend ladder
Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2lb on a constant basis, 10lb on a frequent basis, 10lb-49lb on an occasional basis, and 50lb-97lb group lifts on an infrequent basis)
Position type and expected hours of work—
Full-time to 40-45 hours/week or more, working shifts as early as 9:00 AM working shifts as late as 11:59pm, on rare occasions due to business demands shifts may extend past 12:01am
Due to unexpected business demands overtime (shifts greater than 8 hours) may be required
Working hours require flexibility and will include weekends and holidays
Travel—
Walking to & from parking structure/lot and/or public transportation
Driving to CALPAK HQ for Training Opportunities
Walking is required for all storage loading dock and trash/recycle disposal job duties
Required Education And Experience—
High School diploma or equivalent
Minimum - 3 years of progressive retail management experience
Demonstrated sales and service skills, strong interpersonal skills, verbal communication and listening skills. Ability to multi-task, basic math and cash handling experience
Must have an aptitude and enthusiasm to learn about all products available to our customers