Description

The Camelot team is dedicated to customer service and hospitality by providing all clients and visitors with an exceptional overall experience from the moment they enter our client’s building in Austin, TX 78746. 

The Tenant Services Coordinator will be responsible for maintaining front desk duties while providing hospitality support to our clients, tenants, and visitors. This is an onsite position, no remote work.

DUTIES & RESPONSIBILITIES

• Greet employees/client, tenants and visitors in a professional and friendly manner and escort them to appropriate locations as needed.
• Enter, route and be the point of contact for all work order submissions.
• Interest in learning firm and departmental structures as well as senior management and company history.
• Manage incoming telephone inquiries and field calls appropriately using a call management software program.
• Monitor department email distribution list and dispatch emails to appropriate client Property Management representative.
• Ensuring all visiting guests’ points of contact are called immediately at the arrival of their guests.
• Ability to understand and assist with all meetings and events occurring onsite and how they relate to client. 
• Provide information on surrounding area amenities, events and activities.
• Be proactive and solution-oriented when approaching projects and responsibilities.
• Prioritize day-to-day tasks to efficiently manage expectations.
• Ensure Reception and lobby remain clean and organized.
• Uphold client building and operational security processes and procedures.
• Serve as a building representative for life, safety, and evacuation procedures.
• Assist with meetings and events as needed.
• Special projects as assigned.

Requirements

QUALIFICATIONS

REQUIRED

• Excellent verbal, written communication, and interpersonal skills.
• Strong phone and verbal communication skills along with active listening.
• Must be flexible and possess a professional and friendly attitude.
• Customer focus and the ability to multi-task, set priorities, and manage time effectively.
• Excellent problem-solving skills.
• Detail-oriented and organized.
• Able to work equally well in a team environment and independently.
• Self-starter who can manage multiple projects and meet deadlines.
• Able to work well under pressure.
• Professional appearance and demeanor.
• Strong computer skills (Excel, Word, and Outlook) with the ability to learn programs as needed.