Position Summary:

We are looking for someone who has the ability to build and schedule a team. Once you have proven yourself as a core customer service team member, we will be looking to have you adjust, build and schedule within the department.

Our Customer Service Representatives are responsible for responding to a wide variety of customer queries, learning and determining the best available options for resolution, and for providing and communicating the solution to the customer in a timely, clear, thorough, warm, and professional manner.

The ideal candidate will be a solution-oriented individual, able to focus on providing a comprehensive customer service experience to all types of individuals with patience, confidence, clarity, and grace. Single-touch resolution is the goal.

Responsibilities:

• Answer incoming phone calls, provide customer service and take orders for Camille Beckman customers and retail stores.
• Promptly answer Instant Chat Message inquiries.
• Promptly answer Text Messages inquiries.
• Read and respond to customer emails.
• Read and respond to website product reviews.
• Help input data to ship retail orders using online shipping software.
• Able to answer customer reviews online and social media comments.
• Various office tasks.
• Must be attentive to detail, confident in helping customers solve problems, and upsell better-fitting solutions.
• Moderate and respond to comments on blog posts.
• Contact existing customers by both telephone and email.
• Document Customer Feedback.
• Able to work unsupervised and multi-task.
• Looking for someone excited about our brand who will stay up to date with the specifications of new products and services.
• Call outbound and check in on customers, reactivating them or simply servicing their account.

Requirements:

• High school or equivalent (Preferred).
• Strong aptitude and adaptability using digital tools/applications.
• Willingness to learn and be trained.
• Familiarity with social media platforms.
• Self-motivated individual.
• Strong organizational skills.
• Positive attitude.
• Friendly demeanor.
• Solution-oriented.
• Able to adapt to new & various tasks.
• Strong note-taking/documentation skills.

Hours:

• Monday through Thursday, 8:00 am - 4:30 pm.
• Friday, 8:00 am - 3:00 pm

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Customer service: 1 year (Required)

Ability to Relocate:

• Eagle, ID 83616: Relocate before starting work (Required)

Work Location: In person