We are seeking a dedicated Scheduling and Client Intake/Care Specialist to join our team. In this role, you will play a pivotal part in ensuring our clients receive a seamless and supportive experience from their initial contact with the firm through to their consultation and the completion of their immigration cases, fostering a feeling of confidence and trust. Your primary responsibilities will include scheduling client consultations, managing client intake procedures, gathering personal details and documents from the client, setting the attorneys up with as much information about the client as possible before a consultation and providing compassionate support to clients throughout their immigration journey.

Key Responsibilities:

• Schedule client consultations and meetings with attorneys
• Manage the schedules of two attorneys, coordinating their client appointments and ensuring they are adequately prepared for each client consultation.
• Manage the consultation scheduling process, updating the client, attorney, and calendar with any changes
• Collaborate closely with attorneys and paralegals to ensure client inquiries are responded to in a timely manner
• Conduct comprehensive intake interviews/processes with clients to gather necessary information and documentation for their immigration consultation and prospective cases.
• Provide attorneys with a summary of the client's situation prior to their consultation, enabling them to engage effectively and efficiently with the client.
• Enter client data into case management systems prior to consultations
• Provide empathetic support and guidance to clients, addressing their questions and concerns with professionalism and care.
• Maintain organized records of client communications and case-related documentation.
• Embrace a service-oriented attitude focused on anticipating and fulfilling the needs of clients, attorneys, and staff involved in each client case. Continuously seek opportunities to enhance the client experience and streamline internal processes.
• Always looking for ways to make the process as easy and painless for clients as possible
• Demonstrate a growth mindset in exploring and implementing technological solutions to improve the intake and client care process. Actively contribute ideas and strategies for leveraging technology to enhance efficiency and effectiveness.

Requirements:

• Bachelor's degree or equivalent experience.
• Previous experience working in immigration law a must
• In-depth knowledge of various visa categories, including but not limited to B, E1/E2/E3, H-1B, H3, F1, J-1, L-1, O-1, P1, and employment and marriage-based green card processes.
• Familiarity with the document requirements for each type of immigration case listed above.
• Ability to anticipate what visa types will likely be discussed in a consultation based on the information provided by the prospective client in the initial outreach and draft clarifying questions or request supporting documentation that will be useful to an attorney in the consultation.
• Excellent communication and interpersonal skills, with a strong emphasis on empathy and client care.
• Exceptional organizational skills and attention to detail.
• Ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously.

Benefits:

• Competitive salary commensurate with experience.
• Health insurance, 401K
• Paid time off and holidays.
• Opportunities for professional development and advancement within the firm.

If you are passionate about immigration law and dedicated to providing outstanding service to clients, we would love to hear from you! Please email your resume and a cover letter detailing your relevant experience and why you are interested in joining our team to jobs@cammisamarkel.com. In the subject line of your email please put: “Scheduling and Client Intake /Care specialist” and the answer to the following two questions: 1. What is the name of a thick, dark brown Australian food spread made from leftover brewers' yeast extract with various vegetable and spice additives 2. What was the name of the person who developed the answer to question #1?.