TITLE/ROLE:

General Manager

DEPARTMENT:

Administrative

Inspired by the lyrics and island lifestyle of singer Jimmy Buffett, Camp Margaritaville Auburndale is a destination resort with RV Camping and Cabana Cabins. We transport guests to a vacation state of mind.

Camp Margaritaville Auburndale offers an exciting and fun employment experience where creating fun, relaxation and escapism for our guests is the goal we seek to exceed every day. We offer competitive wages. Full time team members are eligible for a benefit package including health, dental and vision insurance, life, and disability insurance, and most of all, the opportunity to advance your career and be part of the Margaritaville team—the most exciting and fastest-growing brand in the hospitality industry today.

If you're energetic, professional, and passionate about hospitality, we'd love to hear from you.

The General Manager (GM) position is a key business leader with responsibility for all strategic operational goals of the property. The GM is responsible for providing oversight to all operational departments including Food & Beverage, Rangers, Housekeeping, Retail, Activities, Events, Grounds, Managers on Duty and other departments as assigned. The GM will assist in building out the property to achieve its full potential. They will embrace the service culture by promoting teamwork and collaboration between all departments while also incorporating the overall vision of ownership for the property. This position will need a strong entrepreneurial mindset that can cultivate positive relationships with external and internal stakeholders. The position will be expected to drive excellent guest service across the property. Previous experience with a focus in resort-style hospitality is preferred.

CORE STRENGTHS:

• Excellent communicator with demonstrated ability to develop and manage departmental leaders to drive success across all operations of the property.
• Capacity to create organizational change to obtain the highest degree of success.
• Demonstrated ability to reinforce a culture of servant leadership.
• Deep understanding that the most important asset of any organization is its employees.
• Detailed knowledge of the outdoor hospitality industry including trends, best practices, rules and regulations.
• Skilled in organizational development, personnel management and strategic planning.
• Demonstrated understanding of financial statements and budgets.
• Proven skill to drive financial success in operational departments including managing expenses and payroll in accordance with the natural ebb and flow of the hospitality industry.
• Entrepreneurial mindset with the ability to excel in a high growth, fast paced environment.
• Demonstrated ability to prioritize tasks and delegate when appropriate.
• Effective problem solver with the capacity to multitask.
• Conforms to the highest degree of ethical behavior and personal integrity.
• Proven ability to be an effective motivator with a constant positive demeanor.

DUTIES AND RESPONSIBILITIES:

• Deliver exceptional guest service and foster a cultural environment among property leaders and team members that provides the same.
• Ensure Medallia guest scores align with resort goals by developing and implementing innovative strategies to enhance overall guest experience.
• Balance the needs of guests, employees, and stakeholders in an effective and timely manner.
• Partner with key leaders to nurture a thriving financial operation across all operational departments of the resort.
• Lead regular employee meetings including daily standup meetings and implement development programs in collaboration with department leaders.
• Key role in operational personnel management including hiring, supervising, reviewing, and evaluating in collaboration with the Director of Human Resources.
• Position the operations of the property effectively to achieve the highest degree of success.
• Act as the face of the property among guests and the local community.
• Assist in development and execution of short and long-term budgeted financial expectations and profitability targets.
• Identify potential new revenue stream opportunities and report them to the Director of Park Strategy.
• Actively manages profit and loss statements including monthly variance analysis commentary.
• Oversee property-level capital improvements in conjunction with the Director of Property Operations.
• Seamless execution of group and event operations in accordance with sales contracts, maintaining the highest standards of service and guest satisfaction.
• Recognize and lead the development of future operational leaders within the resort to help individuals realize their full potential.
• Manage the resort in compliance with local, state, and federal laws and regulations.
• Ensure the property is always acting in a way that is legal and ethical.
• Create and maintain applicable policies and standards across the property.
• Willing to serve as Manager on Duty as necessary; ability to work Fridays and Saturdays on a regular basis.
• Balance time effectively between administrative tasks, guest and employee interactions and observation of the property to ensure top shelf maintenance.
• Physically tour and visually inspect the property daily to maintain cleanliness and address any repairs or maintenance needed.
• Troubleshoot general IT-related items with the assistance of off-property Managed Service Provider.
• Serve as liaison for accident reporting to insurance companies.
• Communicate with vendors and review property-level contracts as needed.
• Flexibility to tend to resort needs during non-business hours to ensure the proper operation of the resort.
• Occasional overnight travel to represent the property at various conferences and events (less than 5%).
• Perform other duties as assigned.
• Report to Chief Financial Officer/Asset Manager.

SKILLS AND QUALIFICATIONS:

• Minimum 3 years of experience managing a resort within the hospitality industry or outdoor hospitality industry. Consideration will be given to various combinations of supervisory experience that is relevant.
• Self-starter with an even disposition.
• Professional appearance.
• Maintain a warm, friendly demeanor always.
• Ability to work in a fast-paced environment, while maintaining organization and punctuality.
• Excellent verbal and written communication skills with an ability to lead presentations when necessary.
• Flexible schedule including nights, weekends, and holidays as required.
• Ability to become fluent with hospitality systems including POS, PMS, reservation, scheduling, purchase order, property maintenance and inventory systems.
• Able to maintain information confidentiality.
• Can meet and abide by all policies within resort employee handbook.

Job Type: Full-time

Pay: $80,000.00 - $95,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Auburndale, FL 33823 (Required)

Ability to Relocate:

• Auburndale, FL 33823: Relocate before starting work (Required)

Work Location: In person