Campbell Supply is Hiring a Service Writer Freightliner Dealership Near Monroeville, NJ
Job DescriptionJob Title: Service Writer Company: Campbell Supply Job Description: Join our team at Campbell Supply as a Service Writer ! We're seeking a detail-oriented individual with a passion for customer service and technical knowledge to fill this vital role. If you thrive in a fast-paced environment and enjoy communicating with customers and technicians, we want to hear from you. Position Summary:As a Service Writer, you'll be the main point of contact for customers, ensuring their needs are understood and addressed throughout the repair process. This second shift position, from 3 - 11:30 pm Monday - Friday, requires someone who can effectively communicate with customers, technicians, and supervisors to keep repairs on track and customers informed. Key Responsibilities:
Engage with customers upon arrival, meticulously reviewing warranty details and open repair orders
Clarify customer complaints regarding units, ensuring clear understanding and accurate documentation
Efficiently open repair orders and maintain proactive communication with customers, keeping them abreast of necessary repairs and vehicle status updates
Collaborate with supervisors to provide assistance with estimates when required, adhering to company standards and guidelines
Conduct thorough vehicle inspections alongside customers upon arrival, fostering transparency and trust
Generate comprehensive documentation of all warranty information and recalls, staying abreast of the latest OEM recalls and campaigns
Coordinate seamlessly with the next shift supervisor to facilitate a smooth transition of pending work, ensuring continuity and efficiency
Adhere strictly to company policies regarding fund collection and vehicle release, upholding the highest standards of professionalism and integrity
Attend mandatory training sessions to enhance skills and knowledge, contributing to personal and professional growth
Execute additional duties as delegated by management, demonstrating flexibility and a proactive approach to supporting team objectives
Qualifications:
Ability to read and comprehend technical instructions and vehicle repair information
Excellent written and verbal communication skills
Strong computer literacy
Professional personal appearance
Benefits:
Competitive wages ($24.00 - $30.00 per hour)
Health benefits package including medical, dental, and vision insurance
Disability and life insurance
Paid vacation and holidays
401(k) retirement plan with matching
Great working environment
Paid OEM continued education training and certifications
Uniform service
Daimler employee discount program
Verizon Wireless discount program
Fun company events
Job Type: Full-time Shift: 8-hour night shift, Monday to Friday (3 - 11:30 pm) Education: High school diploma or equivalent If you're ready to take on a challenging and rewarding role in the automotive industry, apply now to become our newest Service Writer!