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Job Title: Resident Service Manager
Report To: Area Manager or General Manager
Job Type: Full-Time
Location: One Site
Schedule: Monday-Friday, 8-hour shifts, and on-call. Some weekend and night shifts may also be required from time to time.
Job Summary: Corroborate with the on-site management team to lead the property customer service, renewal and marketing program in accordance with the standards outlined by Student Quarters. Work closely with the General Manager and Leasing Manager to set leasing goals, develop strategic plans and execute achieving budgeted occupancy.
Roles and Responsibilities
General & Customer Service
Build and maintain strong relationships with current residents, future residents, guarantors, visitors, Squad members and the local community
Promote resident retention by providing excellent customer service to all prospects, residents, and guarantors
Encourage lease renewals through proactive communication and personalized attention via text, emails and other outreach methods.
Help plan, assist and execute all move-out and move-in related events
Run point on all activity related to roommate matching concerns, transfer requests, and re-let leases
Oversee the property review platform, all scores and overall performance
Adhere to all SQ Standards
Perform additional and/or various tasks as needed or as directed by the direct supervisor.
SQuad Development
Successfully recruit, train, and develop high-performing SQuad Members in all roles to maximize the performance of our site and develop the future leaders of our company.
Provide team with appropriate sales/marketing/customer service training specific to approved SQ branding, values, protocols, policies, and best practices.
Community Care
Act as the primary point of contact for residents addressing inquiries, concerns, and feedback promptly and professionally.
Coordinate with the General Manager to identify and implement solutions to resident concerns.
Physically walk and inspect community on a regular basis including model units, vacant apartments, and associated task with upcoming property inspections.
Contribute to the general upkeep and cleaning of the office, common areas, model and tour path. This includes monitoring opening and closing checklists.
Document and follow up on service requests from residents
Marketing & Leasing
Oversee and participate in leasing productions for property including leasing administration, marketing activities and maintaining product knowledge of community and competitors to maximize rental income and budgeted occupancy.
Supervise the planning, preparation, and implementation of resident events, renewal parties, and property competitions as approved by the General Manager
Guide the team in establishing and monitoring renewal progress, rental rates, renewal specials and pre-leasing goals. Make timely recommendations for any corrective action needed
Shop competition regularly and be aware of market specific conditions and changes
Manage the sites Marketing Playbook and assist with the development and implementation of Resident Programs/Retention.
Accurately prepare and have a thorough knowledge of all lease-related paperwork
Maintain accurate prospect traffic and leasing data, and assist with other computer data entry as necessary
Utilize social media and digital platforms to engage with residents and promote community events and updates.
Audit all lease files as needed to ensure adherence to standards
Respond to internet leads, answer prospect calls, and conduct property tours following the guidelines outlined in the secret shop forms as well as training materials
Work directly with other managers to prepare aggressively achievable site budgets that meet or exceed the goals of the owner/investor.
Continuously monitors and analyzes staff conversion ratios, unit availability, concession spending to remain within the parameters outlined in the budget.
Skills, Experiences, & Qualities
A minimum of one year of property management experience is required
A working knowledge of Entrata Software is highly preferred
High school diploma or equivalent highly preferred
A college degree or extensive experience in property management preferred
Ability to perform intermediate mathematical functions
Ability to understand and perform all on-site software functions
Intermediate knowledge of Microsoft and google platforms
Create relationships
NAA or lease auditing experience
Experience effectively managing a properties curb appeal
Physical demands
Must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Regularly required to stand; walk; reach with hands and arms, and climb stairs, stoop, or squat.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Qualifications
Must be able to pass a background check
Must have reliable transportation
Must be able to read and write in English fluently
Must dress professionally and have a neat appearance
Required to possess excellent verbal and written communication skills
Must be able to work any of the seven days of the week and overtime hours when requested.
Travel may be required as necessary to attend training and other company functions
About Us: Student Quarters is your front door to campus and the perfect living space to connect with the community around you! We encourage the engagement of students with their surroundings through premier apartment locations and exciting events centered around local businesses, restaurants, attractions and, of course, campus. No matter how you live, live SQ.
What we are offering:
Competitive Salary, Commission Pay Eligibility
Dental, Health, and Vision Insurance
401k Options
Short Term and Long Term Disability and Company Paid Voluntary Life
Paid Time Off, including a day off on your birthday
Paid Holidays and Floating Holidays
16 Hours of Paid Volunteer Time
LGBTQ Friendly Workplace
Age-Inclusive
Hiring Heroes Program
Parental leave
Mission: To deliver enriching experiences and exceptional results for our investors, employees, and residents.
Vision: Be the preeminent partner for investors, employees, and residents in the student housing sector.
We Collectively Stand Behind Our Five Core Values:
Steady in all seasons
Question the status quo
Unparalleled engagement
Authentic and genuine
Dedicated to We before Me
Full Time
IT Outsourcing & Consulting
$51k-70k (estimate)
06/27/2024
08/26/2024
campusadv.com
WEST LAKE HILLS, TX
200 - 500
2003
COLIN GUINN
$10M - $50M
IT Outsourcing & Consulting
Campus Advantage was founded on March 3, 2003 and we have built one of the premier student housing companies in the world. Today, Campus Advantage has grown to nearly 600 employees strong and provides property management services, acquisitions, development, consulting, residence life and marketing through our sister company, Catalyst. Our proven, time tested approach is focused on creating a better student living experience at all of our properties. We believe that our employees are truly "The Campus Advantage". We create successful people, who help us create successful communities.
The job skills required for Resident Services Manager include Resident Service, Customer Service, Property Management, Planning, Written Communication, Team Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Resident Services Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Resident Services Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Resident Services Manager positions, which can be used as a reference in future career path planning. As a Resident Services Manager, it can be promoted into senior positions as a Commercial Property Manager I that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Resident Services Manager. You can explore the career advancement for a Resident Services Manager below and select your interested title to get hiring information.
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