Overview

Campus Life & Style’s mission is to provide an unparalleled resident experience and workplace environment. We strive to create value through building a world-class team of passionate individuals, a commitment to a positive company culture, and delivering groundbreaking style and design. Each new day is an opportunity for growth as we invest in our team and our goals to remain a best-in-class organization.

The success of the company is dependent upon the satisfaction of our residents. Our devoted staff maintains direct involvement in managing each of our properties and tending to their needs.

Company Benefits and Perks

• Generous paid time off
• 401(k) matching
• Health, Dental and Vision
• Employee assistance program
• Flexible spending account
• Health savings account
• Life insurance
• Parental leave
• Professional development assistance
• Relocation assistance
• Unparalleled company culture
• Opportunities for growth and advancement
• Fun and flexible work environment

Responsibilities

The Job At-A-Glance: The Resident Engagement Coordinator is responsible for developing, coordinating, and facilitating programs and activities aimed at enhancing the overall resident experience within the community. This role involves fostering a sense of community, promoting resident interaction, hosting events within the greater Johns Hopkins/Baltimore community, assisting with leasing efforts, and addressing the diverse needs and interests of residents. This unique role requires onsite housing. We house the students, faculty, and staff from the John Hopkins Medical Campus in East Baltimore. Our residents are the best and the brightest and are First Responders, Change Makers, and Solution Finders. They are our future in medicine in hospitals, urgent care, and communities throughout the world. They are Essential!

LEASING/RESIDENT RETENTION: 

• Maintains a professional, yet friendly, atmosphere in the leasing offices, front desk, and other areas where prospective residents and current residents meet; engage and interact. 

• Inspects “market ready” vacancies daily to ensure cleanliness; In addition to submitting work orders as needed to maintenance staff.

• Opens and closes the model(s) daily, ensuring it/they are ready to show each morning and fully closed each evening.

• Answers incoming phone calls and manages each call accordingly, whether it is a client call, irate resident, service request, etc.

• Greet prospective residents, qualifies, determines needs and preferences, and professionally presents the community while communicating features and benefits.

• Maintains awareness of local market conditions and trends. Contributes ideas for marketing the community and for improving resident and staff satisfaction. Conduct market surveys and shop competitive communities.

• Occasionally perform external market outreach at nearby businesses, organizations, etc.

• During leasing conversations, personalize the interaction and apply product knowledge to clients’ needs by communicating the features and benefits that will appeal to them; close the sale.

• Request and pursue new applications. Accept, process, and file applications.

• Follow up with prospective residents in a timely fashion, through all means available (Chat transcripts, phone, text, email, in-person, Tawk.to, etc.).

• Secure new resident documentation and signature(s) on appropriate paperwork before move-in. Orient new residents to the community. 

MARKETING: 

•  Coordinate and design marketing promotions including, but not limited to, email/e-blasts, print ads, internet ads, social media content, and follow-up, with the student consumer in mind.

• Collaborate with management to update and maintain the website on a regular basis.

• Curate and monitor on-line Reviews and marketing efforts 

• Maintain and perform upkeep of the tour route to ensure curb side appeal. 

• Complete all lease applications and participate in the verification of application within 24 hours (excluding closed workdays).

• Follow up on all leads within 24 hours. 

• Oversee distribution of all marketing materials for the community.

• Monitors renewals. Distributes and follow-up on renewal notices. Attend promotional, community and campus events; continually marketing The Essential as the ONLY JHMI affiliated housing option. 

• Implement a strategic marketing plan, recognizing that it is a fluid plan that can change or evolve quickly. 

Event Coordination: 

• Plan, organize, and execute events such as social gatherings, educational workshops, fitness classes, and cultural celebrations. 

• Coordinate logistics including venue selection, catering, equipment setup, and participant registration. 

• Design and implement a diverse range of programs and activities to cater to the interests and preferences of residents. 

• Collaborate with residents, university personnel, community leaders, and management to identify needs and develop initiatives that enhance community engagement. 

• Utilize various communication channels to disseminate information, gather feedback, and engage with residents and university officials. 

• Resident activities (large and small scale) 

• Schedule, coordinate, and participate in resident events targeting social, recreational, academic and wellness areas. This includes weekly activities, holiday events, workshops, major or program specific activities, etc.

• Amenity activation 

• The building (and surrounding area) is your canvas! Create programs and cause resident engagement—large and small– using the gym, lobby, roof-deck, study lounge, corridors, elevator landings, Eager Park at our front door, etc. etc.

• Bridge building with campus and community resources to benefit our residents. 

• Seek out programs and resources to partner with in a shared mission of student success. 

• Active resident academic, social and wellness support / strategies 

• As above but in a more focused 1 on 1 or intimate group level. Every activity does not have to have epic attendance, but every event large or small should be meaningful. 

Community Outreach: 

• Build relationships with residents and encourage their involvement in community activities. 

• Collaborate with local organizations, businesses, and volunteers to enrich the community experience through partnerships and sponsorships. 

Resident Support: 

• Serve as a resource for residents by providing information, assistance, and support as needed. 

• Elevated Resident Specific Programing. 

• Address resident concerns, inquiries, and suggestions in a timely and professional manner. 

• Resident conflict resolution / mediation. 

• Customer service (residents, future residents, parents and stakeholders, coworkers) 

• It is not enough just to be effective; we must be perceived as professional, competent, nice, caring, engaged and friendly. We need to be ‘5-star rated’ in all we do. 

• Resident satisfaction and preference monitoring 

• We should actively ask, listen, and adjust course when needed. 

• Responsible for creating and implementing a comprehensive student success and engagement program for our residents.

• As a live-on team member, you will often be the first responder to “after hours” situations on site, including but not limited to facilities issues and resident / guest behavior issues, etc. 

• Participate and support all aspects of operations as needed (see above and below). 

• Resident recognition and communications 

• Prepare a regular multi-media ‘newsletter’ that overviews community events, resident success stories, office updates and applicable student activities. 

• Schedule monthly social media marketing calendar for all social media platforms. This includes international platforms. 

The activities listed above may not be all inclusive.

Qualifications

Here's the stuff we are looking for in the individual who wants to join our team: 

You thrive on sharing your knowledge and creating a better future for Campus Life and Style. You are the number one Ambassador of the CL&S Culture and Vision within your Community. Personal drive to be the best you can be and want to grow within the company. 

• Bachelor’s degree in business administration, Real Estate, Finance, or a related field; Master's.

• Minimum of 2 years of experience in property management, real estate development, or a related field 

• Previous experience in event planning, community organizing, or resident engagement preferred. 

• Strong interpersonal skills and ability to build rapport with diverse groups of people. 

• Excellent communication skills, both written and verbal. 

• Creative thinking and problem-solving abilities. 

• Organizational skills and attention to detail. 

• Ability to work independently as well as collaboratively within a team. 

• Flexibility to work evenings and weekends as required by event schedules. 

• Onsite housing is required and provided by the property.

• Requires flexibility of work hours, including work performed on weekends and evenings. 

We conduct criminal background and drug screening. 

Campus Life & Style is very proud to be recognized as a certified Great Places to Work company.  

Campus Life & Style LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. 

Pay Range