144 Support Services Specialist - Atlanta, GA, 30313 Jobs in Atlanta, GA
Campus4Tech is Hiring a Support Services Specialist - Atlanta, GA, 30313 Near Atlanta, GA
perform detailed research to determine the validity of the claims. The Support Services Lead will play a key role in handling escalated issues, finding process improvement opportunities, training, reviewing Quality, reporting, and workload management.
Key Activities
- Building relationships with CCNA facilities, CCNA Finance, Customer Service, Customer Solutions and NFO to help improve customer service and drive down cost
- Adhoc reporting for root cause analysis
- Primary point of contact for Customer Service, Customers and Finance requesting credits/debits.
- Detailed research of claims with CCNA finance and facilities, transportation vendors, to verify and recommend claim disposition
- Ad hoc projects
- Maintain relationship with shipping facilities, transportation, CCNA NFO on inventory.
- Changes to current processes (management, shipping facility, transportation and finance)
- Evaluate, suggest, and work with Manager to reduce customer order issues that are recognized through the credit process. Recommend systems and process improvements for Product Order Management by evaluating customer trends.
- Understanding complex customer request and determining the root cause in order to process improve.
- High School Graduation
- Customer Service experience
- SAP & SAP IC
- AP/AR
- Transportation experience
- Written and verbal communication skills
- Problem Solving
- Customer Relationship Management
- Microsoft Office
- Undergraduate degree in Business Administration, Logistics, Supply Chain, or equivalent work experience
- 3 years of Customer Service experience
- 2 years of Supply chain experience
- Proven track record of customer relationship management: customer issues, analyzing opportunities and providing system and process solutions that meet or exceed Customer expectations.
- Proven Operational experience
- Excellent communication skills
Job Summary
Contractor
$42k-55k (estimate)
06/10/2024
12/04/2024
The job skills required for Support Services Specialist - Atlanta, GA, 30313 include Customer Service, Problem Solving, Communication Skills, Microsoft Office, Verbal Communication, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Services Specialist - Atlanta, GA, 30313. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Services Specialist - Atlanta, GA, 30313. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Services Specialist - Atlanta, GA, 30313 positions, which can be used as a reference in future career path planning. As a Support Services Specialist - Atlanta, GA, 30313, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Services Specialist - Atlanta, GA, 30313. You can explore the career advancement for a Support Services Specialist - Atlanta, GA, 30313 below and select your interested title to get hiring information.
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