Our client has a long-standing focus on meeting the information needs of construction companies, offering construction-specific enterprise resource planning, project and BIM collaboration, mobile field-to-office, and content management. Available as cloud, SaaS, and on-premise solutions, their products address the needs of firms worldwide. Work for a dynamic, collaborative, growing organization that needs top-notch talent.

The Credit and Collections Analyst will manage credit and collection activities for assigned customer accounts receivable portfolio(s). This position will interact with external and internal customers to maximize sales, positively impact cash flow, minimize bad debts, and help reduce days of sales outstanding for the company. The ideal candidate will have five years of experience, strong attention to detail, analytical skills, and be a team player.

Availability: Monday-Friday 8am-5pm. Hybrid schedule with required in-office days of Tues, Wed, Thursday. This role is an 8-month contract to hire role. Bilingual Spanish (read, write, speak) skills required.

Compensation: $31/hr.

Duties and Responsibilities:

• The majority of time will be spent on collection activities: calling customers, sending statements, sending reminder notices and invoices, and taking customer payments.
• Process credit applications and approve/recommend credit limits
• Review sales orders on credit hold for approval from the hold.
• A/R account reconciliation
• Dispute management
• Process credit card transactions and monitor monthly auto-pay activity
• Contact with customers via telephone and a balanced use of e-mail.
• Log all customer contacts and collection activities into a collection software system.
• Make recommendations on monthly lousy debt reserves
• Advocate for the customer by liaising between applicable business units (BU's), the Order-to-Cash team, and the customer.
• Ensure a smooth process flow while maintaining a high level of customer service.
• Manage risk by creatively driving win/win situations between the firm and customers.
• Third-party agency collection placement and bankruptcy processes and documentation
• Produce reports as requested by the CMA or any other internal customers, such as BU controllers.
• Participate in acquisition and integration activities and be prepared to brief the CMA on integrating systems, accounts, clients, policies, etc., of acquired companies.
• Consistently improve productivity and efficiency through process improvement initiatives, time management, and change management.
• All other duties as assigned

Qualifications:

• 3-5 years of related experience in credit & collections customer service, showing increasing responsibilities
• Portfolio management experience in a publicly traded company with significant end-user sales activities
• Strong analytical, math, and account reconciliation skills
• Experience with Oracle, NetSuite, and GetPaid preferred
• Expert level ability in Microsoft Office and Google Sheets, Docs, Slides
• Experience with collections on past due accounts, credit scores, credit tasks, or collection.
• A business-related bachelor's degree is preferred.
• Strong attention to detail.
• Ability to multi-task in a fast-paced environment.
• Excellent written and verbal communication skills.
• Demonstrated organizational skills.

CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

If you need assistance or an accommodation due to a disability, you may contact us at hr@campuspoint.com or 1 206-783-9200 (ask to speak with an HR representative). The process is outlined in CampusPoint’s ADA Policy .