Description

The Patient Services Representative greets patients and prepares all the administrative work to prepare patient for their clinic visit including, but not limited to scheduling, insurance verification, collection of fees at time of services, complete and accurate documentation in the practice management system, answers patients questions, manages waiting room and finalizes documentation, scheduling and records at the conclusion of the visit.

The PSR can often focus on verifying the patient's insurance; experience with medical insurance is a great attribute.

DUTIES AND RESPONSIBILITIES:

• Patient registration, scheduling, data entry and processing.
• Educates patients regarding benefits and collects patient payments, at point of service.
• Complete and accurate management of patient data in practice management system.
• Verify health insurances and obtain referrals.
• Organize and maintain medical records.
• Miscellaneous administrative tasks including, but not limited to scheduling, transportation, filing, faxing, etc.
• Must have a clear understanding of company policies including the company manual

Requirements

KNOWLEDGE, SKILLS, AND ABILITIES:

• Exceptional Customer Experience – Understands and anticipates customer needs, takes action to meet customer’s needs and strives to exceed their expectations.
• Proactive- Keep others informed. Ask for help when needed, brings service challenges to supervisor.
• Drive for Results – Strives for improving the delivery of services with a commitment to continuous improvement.
• Focus on Efficiency – Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness.
• Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization.
• Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism.
• Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities.
• Must possess the physical, mental, and cognitive skills needed to complete essential tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making.
• Willing and able to travel to other locations for business needs.

EDUCATION:

• High School Diploma or equivalent preferred

TYPICAL PHYSICAL DEMANDS:

• Sitting, Standing, Bending, Reaching, Stooping, Walking and Lifting
  Ability to see, hear, and speak with sufficient capability to perform assigned tasks
• Driving independently to other facilities

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all duties to be performed.