Pike Corporation is seeking a dynamic and experienced Director of Program Management for our IT department. The successful candidate will be responsible for overseeing large strategic initiatives, managing ongoing enhancements, and streamlining overall work execution processes. This leadership role requires a visionary with exceptional organizational, communication, and leadership skills, capable of driving the IT department towards achieving our strategic goals.

Essential Functions

Strategic Initiative Oversight:

• Lead the planning, execution, and delivery of large-scale IT projects and strategic initiatives.
• Collaborate with senior leadership to align IT programs with corporate strategy and goals.
• Ensure programs are delivered on time, within scope, and within budget.

Program Management:

• Develop and implement program management methodologies and standards to improve efficiency and effectiveness.
• Oversee the portfolio of IT programs and projects, ensuring consistency and alignment with organizational priorities.
• Monitor and report on the status of all IT programs and projects to senior leadership.

Enhancements and Continuous Improvement:

• Setup and drive the adoption of Pike IT process for delivering ongoing enhancements to existing IT systems and processes.
• Implement best practices for process improvement and operational efficiency.
• Foster a culture of continuous improvement within the IT department.

Team Leadership and Development:

• Lead, mentor, and develop a team of program managers and project managers.
• Provide clear direction, support, and performance feedback to team members.
• Promote professional growth and ensure the team is equipped with the necessary skills and knowledge.

Stakeholder Engagement:

• Build and maintain strong relationships with internal and external stakeholders.
• Facilitate communication and collaboration between IT and other departments.
• Ensure stakeholders are informed and engaged throughout the project lifecycle.

Risk Management and Compliance:

• Identify and mitigate risks associated with IT programs and projects.
• Ensure all programs comply with relevant regulations, standards, and best practices.
• Develop and maintain contingency plans to address potential issues.

Minimum Requirements:

• Bachelor’s degree in computer science, Information Technology, or a related field
• In-depth knowledge of IT processes and tools as it pertains to project management, financial management and resource planning
• Proven experience (10 years) in IT program management, including leadership roles with a focus on agile delivery.
• Strong financial acumen with a successful track record in budget management.
• Exceptional leadership, communication, and interpersonal skills.
• Ability to design and execute strategic IT support initiatives in alignment with business objectives.
• Proficiency in vendor management, contract negotiations, and procurement processes.
• Familiarity with the field service business and process/tools to facilitate running a crew based field services business.
• Relevant certifications (e.g., ITIL, PMP) or technical certifications are advantageous.

Preferred Qualifications:

• Experience with Oracle cloud products including Field services, HCM, Primavera P6 and CX cloud
• Experience with Microsoft products including Dyamics 360, Azure EDW and Power apps
• Master’s degree in computer science, CIS, or related field
• 5 years of experience in a leadership role of a large matrixed organization
• 5 years of experience managing operational and/or project financial budgets
• 5 years of IT experience developing and implementing systems within an organization
• 5 years of experience managing systems analysis, including defining technical requirements and performing high level design for complex solutions

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to fingers, handle to feel; and reach with hands and arms.

Work Environment: While performing the duties of this job, the employee is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work). The employee may be subject to one or more of the following atmospheric conditions that affect the respiratory system of the skin: fumes, odors, dust, mists, gases, or poor ventilation. 

Competencies:

• Agile project management
• Waterfall methodology 
• Oracle/Salesforce/Dynamics Field services 
• Budget Management and Forecasting
• Client Focus
• Project Estimation
• Matrixed Work Structure
• External Resource Management
• IT Governance
• Product and Vendor Evaluation
• Self-Motivated
• Self-Starter
• Able to perform with minimal day to day supervision
• Team-Oriented
• Must be able to follow Company safety rules and all other Company policies

Pike Enterprises, LLC is an Equal Opportunity Employer

EOE/Minorities/Females/Vet/Disabled