FLSA Status: Nonexempt Original Date: July 1991 Last Revision: July 2020 JOB SUMMARY: Supports assigned unit by performing clerical duties such as secretarial, receptionist and other designated activities. Provides indirect care following physician and nursing orders to achieve the highest standards of age/developmentally specific care. EDUCATION/EXPERIENCE: High School Diploma or GED equivalent. Completion of a unit secretary course or equivalent preferred. Clerical experience preferred. LICENSURE, CERTIFICATION, and/or REGISTRATION: N/A ESSENTIAL FUNCTIONS: 1. Completes clerical duties for patient scheduling, admissions, procedures, transfers, surgeries, discharges and deaths under the direction of a Registered Nurse. 2. Handles and screens incoming calls and transmits messages as necessary. 3. Contributes to a safe, secure and therapeutic environment for patients, visitors, physicians and co- workers by following established procedures. 4. Ensures complete, confidential, accurate, and timely communication of patient information. 5. Completes requisitions, data entry, and nursing communication forms. 6. Communicates to the team, co-workers, patients and family members in an effective, positive and professional manner. 7. Takes personal responsibility and initiative for performance, professional growth and development. 8. Conducts work in an organized, quiet, efficient manner and demonstrates ability to cope with stressful situations. 9. Completes assigned unit responsibilities and assists other staff members in completion of their duties when time permits. 10.Provides age/developmental appropriate patient care in accordance with Age/Developmental Specific Care Guidelines for the specific age groups served. SKILLS/QUALIFICATIONS: Basic computer skills Strong oral and written communication skills Performs effectively with frequent workload changes and competing demands Ability to develop transcription skills WORK ENVIRONMENT: Interaction with multiple levels of staff and departments Contact with patients under wide variety of circumstances Possible exposure to infections and contagious diseases Subject to multiple interruptions Long periods on a computer Possible exposure to cleaning agents/chemicals Occasionally subject to irregular hours PHYSICAL REQUIREMENTS: Amount of time spent performing the following activities: 0% 35% 65% to to to 35% 65% 100% N/A Activity X Standing X Walking X Sitting X Bending X Reaching with arms X Finger and hand dexterity X Talking X Hearing X Seeing Lifting, carrying, pushing and or pulling: X 20 lbs. maximum X 50 lbs. maximum X 100 lbs. maximum