Candlewood Suites Goodlettsville is currently looking for a Front Desk Supervisor with at least 2 years supervisor experience. IHG experience a plus. Must have hotel experience.

• Demonstrates a commitment to guest service by responding to guest needs 
• Manage human resources functions including selection, orientation, and training of new employees 
• Maintains a positive work environment between the staff and management 
• Ensures all personnel files are accurate and comply with both local and federal laws 
• Monitors turnovers levels 
• Answer the phone 
• Make phone and walk-in reservations 
• Acts as manager on duty for hotel and manages all front desk operations 
• Ensures front desk staff is trained in all front desk operations 
• Resolve any employee or guest grievances in a fair and timely matter

Qualifications and Requirements:

• Must be able to problem solve in order to resolve guest issues that may arise 
• Able to provide exceptional customer service 
• Must be able to respond to emergency situations 
• Must be able to work independently and with minimal supervision 
• Computer literate 
• Exceedingly organized and efficient with the ability to multitask 
• Able to work in a fast-paced environment 
• Must be able to demonstrate outstanding leadership 
• Excellent communication skills-both written and verbal 
• Will be required to work weekends and holidays

Job Type: Full-time

PLATINUM HOSPITALITY LLC is an EEO employer - M/F/Vets/Disabled

Drug Screen and Background check required'
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Work Remotely

• No

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Opera: 1 year (Preferred)
• IHG: 1 year (Preferred)

Work Location: One location