1 Client Support Analyst Job in Jacksonville, NY
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Canoe Intelligence is Hiring a Client Support Analyst Near Jacksonville, NY
WEBSITE: https://canoeintelligence.com/
TITLE: Client Support Analyst
LOCATION: New York City (hybrid) or Fully Remote in the United States
SALARY: $60,000 - $75,000 (based on NYC, will be adjusted for Jacksonville)
The RoleAs a Support Analyst, you’ll be working alongside the Client Support team to manage client inquiries and act as a point of contact for client requests. In this role, you’ll have the unique opportunity to act as a subject matter expert, educate clients on our breakthrough technology, and build Canoe’s business alongside our growing team.
What You’ll Do
- Become a Canoe product expert and understand how Canoe’s proprietary machine learning technology adds value to our clients workflows
- Be first line of contact for Canoe’s production customer base, answering cases related to how-to’s, troubleshooting, and training
- Work cross-functionally with Canoe teams to solve client inquiries (i.e. the case)
- Respond to client inquiries in a consistent, concise and timely manner
- Collaborate with Canoe’s Product team to relay ideas/feedback and track the resolution of reported bugs
- Coordinate with Canoe’s Data Operations Team to absorb client feedback into Canoe’s technology to positively impact future systematic collection of data
- Facilitate enhanced client experience by contributing videos and articles to Canoe’s Knowledge Base
- Conduct client trainings focused on foundational functionality and best practices
- Client-centric; a genuine interest to deliver results for customers
- Enjoys working in a collaborative environment, sharing best practices, and supporting teammates
- Analytical, data-driven self-starter that is detail-oriented and resourceful
- Problem-solver who thrives in diving into details when required
- Experience (including internships) with Client Support tooling & reporting, such as Salesforce CRM, Helpjuice, Jira, Confluence
- Knowledge of alternative investments
- Prior experience (including internships) with management consulting, business process outsourcing, or technology related professional services
- Medical, dental, vision benefits
- Flexible PTO
- 401(k)
- Flexible work from home policy
- Home office stipend wifi reimbursement
- Employee Assistance Program
- Gym reimbursement
- Education assistance
- Parental Leave
- Commuter benefits
- Client First —> Listen, and deliver client-centric solutions
- Be An Owner —> Take initiative, improve situations, drive positive outcomes
- Excellence —> Always set the highest standard for yourself and others
- Win Together —> 1 1 = 3
Canoe is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Our mission is to unlock efficiencies in alternative investment processes by introducing purpose-built automation into the workflows of institutional investors, asset servicers, capital allocators and wealth managers.
Job Summary
Full Time
$46k-58k (estimate)
07/24/2024
08/16/2024
The job skills required for Client Support Analyst include Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Support Analyst positions, which can be used as a reference in future career path planning. As a Client Support Analyst, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Support Analyst. You can explore the career advancement for a Client Support Analyst below and select your interested title to get hiring information.
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