**Overview**

The Switchboard Operator handles a high volume of callers for an assigned site, answering the line and connecting the caller to the correct person or department.

**Responsibilities**

Answer all the calls that come through to the main line of the company, and ensure that all the calls are routed to the appropriate department or person

Listen to the callers request and either solve the query or direct the call to the concerned department

Must know which staff are in which department and who is in charge of what function

Must maintain up-to-date information of the current happenings in the company

Update and maintain pertinent business information via computer or department files

Other duties may involve greeting visitors, making them comfortable, receiving the mail of the organization, handling some business communication, arranging meetings with clients and other workplace communication

**Qualifications**

High school diploma or the equivalent

1 year of experience

Proficient in Microsoft Word and Excel

Excellent customer service skills, professional attitude & appearance

Good written and oral communication skills

Strong organizational, record keeping & time management skills

Ability to type 35 wpm

Availability to work overtime/varied hours when required

**PHYSICAL DEMANDS**

Intermittent physical activity including bending, reaching and prolonged periods of sitting or standing

**What We Offer:**

Competitive pay & benefits!

Comprehensive training and development programs that prepare employees to advance from within.

A company focused on creating a positive work and client environment.

Employee discounts on entertainment, products, and services nationwide!

**_Come Join Our Team!_**

**Job Locations** _US-MA-Boston_

**Posted Date** _6 days ago_ _(6/6/2024 4:29 PM)_

**_Requisition ID_** _2024-18060_ **_# of Openings_** _1_ **_Category (Portal Searching)_** _Administrative/Clerical_ **_Position Type (Portal Searching)_** _Regular Full-Time_