Canopy by Hilton Philadelphia Center City, located in the heart of downtown Philadelphia, is seeking talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a vibrant and dynamic property that offers a modern and chic experience for our guests. With positions available in front desk, housekeeping, food and beverage, and more, there are ample opportunities for career growth and development. Our hotel features contemporary design, state-of-the-art amenities, and a bustling urban atmosphere, creating an exciting work environment. As a member of the Canopy by Hilton Philadelphia Center City team, you'll have the chance to provide exceptional service to our guests, work in a team-oriented environment, and be a part of a globally recognized hospitality brand. Join us in creating unforgettable moments and become a valued member of our team at Canopy by Hilton Philadelphia Center City!

Welcome to Canopy by Hilton Philadelphia Center City, a modern and stylish 236-room lifestyle hotel located in the vibrant heart of Philadelphia. Our hotel offers a perfect blend of comfort and adventure, providing guests with a unique experience. If you have a passion for hospitality and enjoy creating memorable moments for guests, we invite you to join our dynamic team as our Lead Front Desk Agent!

Job Description:

As our Lead Front Desk Agent, you'll be the superstar who ensures every guest feels at home from the moment they step through our doors. With your sparkling personality and top-notch leadership skills, you'll guide our front desk team to deliver outstanding service and make every stay magical.

- Extend a warm and personalized welcome to guests, ensuring they feel valued and appreciated from the moment they arrive.

- Smoothly manage the check-in and check-out process like a pro.

- Act as the primary point of contact for guest inquiries, requests, and promptly resolve any issues with a positive and proactive approach.

- Lead, train, and inspire our front desk agents to shine brightly.

- Collaborate with housekeeping, maintenance, and other teams to fulfill guest wishes.

- Keep accurate records of reservations, guest details, and billing precision is key!

- Ensure safety and security protocols are followed to keep everyone safe and sound.

- Keep the front desk stocked with all necessary supplies and goodies.

- Juggle front desk schedules to ensure theres always a friendly face to greet our guests.

- Maintain and improve front desk procedures and policies to keep things running smoothly.

- Dive into other exciting tasks and projects assigned by management.

- High school diploma or equivalent; extra points for education in hospitality or related fields.

- At least 2 years of front desk or customer service experience in the hospitality world.

- Previous leadership or supervisory experience you're a natural-born leader!

- Exceptional communication skills, strong interpersonal abilities, and effective problem-solving capabilities.

- Savvy with hotel management software and Microsoft Office Suite.

- Organizational whiz with a keen eye for detail.

- Master multitasker who thrives under pressure.

- Ability to work flexible hours, including evenings, weekends, and holidays, to meet the operational needs of the hotel.

- A positive, can-do attitude and a genuine love for making guests happy.

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the companys heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the companys heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Employer 100% Paid Medical for Single Coverage
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).

Working at Davidson is like nowhere else. Its less of a job, more of a calling. Its part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.