Canyon is the world’s leading manufacturer of road, mountain, triathlon, urban and fitness bikes. Our direct-to-consumer approach and desire to inspire riders to ride sets us apart from our competitors in the cycling world. Constantly exploring new paths enables us to stay ahead of the game and drives us forwards as a pioneer in our industry. Now more than ever, we are on the lookout for talented individuals who are prepared help us shape the future of cycling through positive customer experience.

Position Summary

The Customer Experience Assistant is a member of the Demo Center/Customer Experience team, which is aligned within the greater Canyon US Marketing Department. The overall goal of this position is to facilitate an exceptional customer experience for anyone who walks into the building. This includes helping merchandise and organize the space, resolving visiting customer queries, explaining product features and functionality, setting customers up on test rides, guiding customers through the purchasing process, and supporting special Marketing Department events.

Reporting directly to the Customer Experience Supervisor, this role requires a strong foundation of communication and coordination as well as the ability to harness and stay up to date on product (Canyon bicycle) knowledge.

 This position is 100% onsite and will require working on weekends as the Demo Center is open to the public on Saturday and events are held on weekends.

 The ideal candidate demonstrates excellent customer service and communication skills as well as enthusiasm about bikes and a desire to learn more about the features and mechanics of bicycles.

Summary of Key Objectives:

• Be the welcoming face of Canyon as visitors enter and browse. Act as the host of Canyon’s home to make guests feel comfortable and tended to. 
• Engage all customers to determine their desired experience and outcome for the visit. Drive an upbeat, friendly, professionally consultative discussion to help them achieve their goals.
• Ability to foster a positive environment that makes guests feel welcome.
• Facilitate community awareness and proactively create ways to foster inclusion and diversity, both inside the space and outside in the community at large.
• Ability to explain product features and functionality and setting riders up to demo bikes. 
• Energetically assist during Canyon USA Showroom events.

Minimum Position Requirements

• High school diploma or GED completion
• Minimum one year of experience in retail, customer service, or hospitality industry

• Basic knowledge of bikes with the ability to be trained and maintain on-going updates to product information.
• Understanding of the local cycling and outdoor community.

• Excellent written and verbal communication skills.

• Highly organized with an acute ability to pay attention to detail. 
• Strong communications acumen.
• Collaborative team-player with an open mind.
• Excellent interpersonal skills – willingness and ability to resolve conflicts in an appropriate and constructive manner.
• Ability to work in a fast-paced environment.

Work Environment

We offer a professional, upbeat, and fun work environment at the Canyon Bicycles US Headquarters in Carlsbad. It is a world-class office space with a Canyon Showroom for displaying our professional team and athlete bikes. This part time role is an opportunity to be a part of the cycling and sports industry, work alongside an awesome team, and contribute to a growing company.

Physical Factors

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to move bikes and be standing for extended periods of time. The employee must occasionally lift and/or move up to 50 pounds.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.