The Customer Service/Inside Sales Representative will have excellent customer service and communication skills and be responsible for establishing and maintaining relationships with customers. The ideal candidate will represent the organization with integrity and professionalism. To be successful in this role, your Core Values must align with ours:

CORE VALUES

Start With Curiosity

Show genuine interest. Search more. Participate. Create. Don’t ever rest in the belief that you have it all figured out - always be looking forward to what is next.

Foster an Abundance Mindset

Opportunities are created not taken. Increase the size of the pie. Be thirsty for wisdom, eager for opportunity and accountable for improvement.

Fight For Simplicity

Keep it simple & consistent. Focus on how things should be done every time.

Be Bold Not Reckless

Use teamwork, candor, and a bias for action to make decisions. Seize the opportunity to serve the needs of our customers and one another. Feel empowered to put all other values into action.

Show Grit

Overcome obstacles & persevere with passion. Challenges are an opportunity to grow & learn.

KEY RESULT AREAS

• Build strong relationships with clients and prospects
• Assist and conduct counter sales as needed and as required.
• Handles all interactions with effective communication and positivity.
• Identify, contact, provide quotes, and close orders on potential and targeted customers.
• Use electronic and published catalogs to provide product, pricing and availability information to customers.
• Presents and discusses the products and services of the company in a way that conveys an image of quality, integrity and superior understanding of both company products and customer needs
• Input customer orders, quotes, bid, etc. for products.
• Attends to customer questions, complaints, and concerns immediately, and facilitates satisfactory resolution
• Performs follow-up to ensure timely shipment of materials and customer satisfaction.
• Maintains records to produce accurate order pipeline
• Establish relationships within the community as a representative of the organization
• Able to balance priorities and work with team members to adjust workload to ensure coverage
• Coordinate with operations to ensure clients receive promised deliverables
• Other duties as assigned

LOCATION

Company is located in Georgetown, TX 78626. Reasonable commute or planning to relocate before starting work is required.

REQUIREMENTS

Articulate with strong attention to detail

Effective listening and good phone skills.

Able to handle difficult customers with diplomacy and tact.

Team player who works productively with a wide range of people.

Effective time management skills, with strong organization and prioritization abilities

Strong integrity, always striving for excellence

Good technical knowledge and aptitude

EDUCATION & EXPERIENCE

High School Diploma or equivalent

Experience working within the promotional products industry is preferred (Preferred)

Customer Service experience and/or prior experience selling in an inside sales environment and/or demonstrated success working with customers (Required)

LICENSE & CERTIFICATION

Driver's License (Required)

Work authorization (Required)

PHYSICAL REQUIREMENTS

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift 15 pounds at times.