Cape Fear Valley Medical CenterFayetteville, North CarolinaPatient ExperienceProfessionalDays (United States of America)The Patient Experience Specialist is responsible for developing educational strategies and leading the implementation to ensure improved understanding and results in patient experience metrics. The Patient Experience Specialist will provide coaching support to all service line departments to ensure effective and successful patient experiences and improve patient satisfaction and outcomes. This position provides consultation, gap assessment and assist nursing leadership with maintaining best practices to improve patient experience and overall perception. The Patient Experience Specialist acts as a neutral party in sensitive care concerns and patient experiences by actively listening, instilling trust and confidence, and conveying professionalism to the patient(s), provider(s), or staff member(s) involved. This position partners with patients, leaders, providers, and staff to realize organizational patient experience goals.