The Director of Retail is responsible for managing and leading our 8 retail US stores and coordinate with our two international stores. In addition, manage P&L statements, implement plans established by the division to achieve sales, developing, and coordinating retail productivity and profitability. Must have strong Profit & Loss financial acumen.

Responsibilities:

• Manage the Retail Division to ensure profit and losses are within budget.
• Assist in the creation and revision of the annual budgeting process.
• Strategize with the Store Managers on ways to maximize sales and profit.
• Address underperforming stores and devise, implement and monitor strategies to improve performance.
• Visit each store outside the tri-state area at least once a month and ensure merchandising directives have been met as well as all policies and procedures are being adhered to and stores are consistent.
• Guides stores to develop and execute strategies to drive business and exceed last year sales
• Appraise subordinates on positive performance and assist with formal performance evaluations
• Ensures stores within are visually enticing, neat, clean, and organized
• Assists stores in identifying opportunity in business and strategize solutions
• Takes appropriate actions to ensure each store maximizes sales, minimizes assets and conforms to budgetary requirements
• Supports and adhere to all company policies, procedures, and guidelines
• Participates in the customer experience as needed by facilitating seamless service and act in the best interest of the customer when resolving customer issues
• Observes selling behaviors in store to ensure that the best service is being provided. Understand the client and demographic of each store in market
• Helps store teams engage the community by driving in-store events and outreaches
• Identify talent, develop managers, train and hold the team accountable to the Company standard
• Receptive to feedback and able to modify as necessary
• Recruits and maintain a staff that reflects the needs of the business and assist with formal performance evaluations.
• Manage all Marketing details including email blasts, basic store signage, promotional signage and store ads.

Requirements:

• Ability to communicate effectively with managers and upper management.
• Ability to demonstrate strong customer service. Ability to receive feedback and take action when appropriate.
• Ability to communicate in writing and orally. Travel as needed for store visits, store openings and special projects.
• Bachelor’s degree (B.A.) from four-year college or university
• 5-10 years of store management experience with stores that do $5M plus in volume
• Is a good judge of talent can articulate the strengths and limitation of people inside and outside the business and communicate effectively to them
• Engages the store teams in a manner that is respectful and professional
• Communicate with employees at all levels of the company
• Provides global feedback and offer possible solutions to corporate / store business partners
• Keeps the team abreast of corporate direction through timely emails and voice mails