Job Title: SACM Software Analyst

Location: Austin, TX preferred. Would consider candidates with proximity to one of our other offices (Dallas, Atlanta, or Chicago)

Travel: limited. Ability to go into the office if required

Job Description:
We are looking for a SACM (service asset configuration management) Software Analyst who has strong analytical skills and is natural leader.
•Ensure CMDB Content is up to date, working directly with Data Owners & Stakeholders
•Assist with audits of CMDB data whenever necessary. Perform internal audits for the managed areas required and coordinate remediation efforts as appropriate
•Ensure the data integrity and accuracy of information within the CMDB
•Review accuracy and completeness of CMDB data
•Facilitating/Improving Automation through Tooling Integrations with SCP, Customer and MSI data sources
•Provides backup and SACM resource availability for APM
•Collaborate with internal workstreams to improve processes and streamline operations
•Provides data analysis for existing CMDB data and makes recommendations for improvements
•Writes documentation for internal and customer/SCP facing processes
•Participates in currency activities to ensure documentation is aligned with processes and procedures as executed operationally
•Assists with training and guidance of team members as needed
•Acts as SME for the SACM process and advises other workstreams as appropriate
•Works directly with MSI tools to increase self-service through Service Catalog items
•Provides support and backup to the Team Manager as needed