Capio Group is looking for an experienced Business Analyst!
Full-time employee - Sacramento
Salary: $90,000 - $115,000
About Us:
Since 2010, we have been working with some of the largest government agencies in California, helping them to solve their greatest challenges. We are a small firm dedicated to big ideas and enjoy the rewards that come from hard work and commitment to our client base. We offer the salary and benefits of the bigger companies with the added bonus of a flexible workplace and a great work-life balance.
Scope of Work:
Capio Group is looking for an experienced Business Analyst to help document the ITSM and patch management procedures for the Information Technology unit.
The Business Analyst will be responsible for tasks including but not limited to:

• Eliciting, analyzing, communicating, and documenting functional and technical requirements and developing technical documentation for ITSM and Patch Management.
• Developing business processes and supporting process improvement efforts for ITSM.
• Managing or supporting all aspects of the Project Management Lifecycle (PML) and Software Development Lifecycle (SDLC).
• Developing or assisting with the development of project schedules project plans, and/or project roadmaps.
• Leading or facilitating end-user training, including developing training material and supporting training delivery.
• Developing User Acceptance Test scripts.
• Leading or facilitating functional and end-user testing, validating requirements.
• Identifying risks/issues and mitigations for resolution.
• Supporting the deployment of enhancements and defect fixes to the production environment.
• Troubleshooting and resolving incidents and problems.
• Identifying opportunities to solve business problems and improve processes.
• Creating and maintaining business and technical documentation and providing or supporting knowledge transfer to state resources.

Mandatory Experience:

1. Within the last 10 years, a minimum of five (5) years of experience in gathering and analyzing functional and technical requirements and performing solution analysis and design in support of IT solutions.
2. Within the last 10 years, a minimum of five (5) years of experience performing business process analysis, including documenting As-Is processes, To-Be processes, and business process improvement opportunities.
3. Within the last 10 years, a minimum of three (3) years of facilitating or overseeing system and user acceptance testing and capturing feedback to address issues identified during the testing process.
4. Within the last 10 years, a minimum of three (3) years of creating user documentation and training materials; documenting system changes in an end user friendly format; and providing information to end users on updates and changes to the system.
5. Within the last 10 years, a minimum of three (3) years of experience supporting technology projects in organizations that utilize waterfall and agile methodologies. Support activities include managing or leading project resources and tasks; monitoring and reporting activities in progress; and/or maintaining product roadmap, backlog, or release plans.
6. Within the last 10 years, a minimum of three (3) years of experience developing informational materials; communicating change; and facilitating acceptance of change tailored to specific audiences (i.e. system users, stakeholders, and/or sponsors/executives.)
7. Within the last 10 years, a minimum of one (1) year of experience performing quantitative and qualitative data analysis activities, including identifying, mapping, and/or reporting data.
8. Must have a minimum of five (5) years of experience applying analytical
   processes on IT projects. At least three (3) years of that experience must have been in
   business systems analysis and design.
9. Must possess a bachelor's degree. A copy of the diploma must be provided upon request.
   Additional qualifying experience may be substituted for the required education on a year-for-year basis.
10. Within the last 10 years, must have a minimum of three (3) years developing, documenting, and executing ITSM processes and patch management processes.

Equal Opportunity Employer:

At Capio Group, our employees are our greatest asset and diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unyielding and is central to our mission and to our impact. We know that having diverse perspectives helps to generate better ideas to solve the complex problems of our diverse clients and the communities they serve.