1 Coordinator Hunger Lifeline Job in Washington, DC
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Coordinator Hunger Lifeline
$33k-44k (estimate)
Part Time | Social & Legal Services
1 Month Ago
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Capital Area Food Bank is Hiring a Coordinator Hunger Lifeline Near Washington, DC
Job DetailsJob Location
Washington, DC
Salary Range
$47,900.00 - $53,200.00
DescriptionABOUT THE ORGANIZATIONIt is an exciting time at the Capital Area Food Bank (CAFB) as we continue to undertake our mission. We know that creating long term solutions to food security requires more than meals. It requires education, training, and collaboration. We are seeking people with strong ideas and a passion to come together to address the complex interrelated issues of food security, poverty, and equity. We are expanding in multiple ways: providing food for today and addressing the root causes of hunger by partnering with organizations that provide critical services like job training programs, health care and education. Food has the power to transform lives and move everyone forward. Find out how on our website at capitalareafoodbank.org. Let us discuss how food is at the center of everyone's healthy life!
DescriptionThe Part-Time Hunger Lifeline Coordinator provides critical support to callers to the Capital Area Food Bank’s Hunger Lifeline, a hotline that helps direct people in need to emergency food resources in their community. CAFB is committed to serving the food insecure community with dignity and cultural sensitivity and is seeking a bilingual (Spanish and English), customer service-minded individual to help field calls. Additionally, the Part-Time Hunger Lifeline Coordinator will support with general administration of the front desk, maintenance of basic information on the CAFB partner network (hours of operation, contact information, etc.), and conduct periodic phone surveys with the food insecure population and with CAFB partners.
Essential FunctionsClient assistance (50% of time):
Washington, DC
Salary Range
$47,900.00 - $53,200.00
DescriptionABOUT THE ORGANIZATIONIt is an exciting time at the Capital Area Food Bank (CAFB) as we continue to undertake our mission. We know that creating long term solutions to food security requires more than meals. It requires education, training, and collaboration. We are seeking people with strong ideas and a passion to come together to address the complex interrelated issues of food security, poverty, and equity. We are expanding in multiple ways: providing food for today and addressing the root causes of hunger by partnering with organizations that provide critical services like job training programs, health care and education. Food has the power to transform lives and move everyone forward. Find out how on our website at capitalareafoodbank.org. Let us discuss how food is at the center of everyone's healthy life!
DescriptionThe Part-Time Hunger Lifeline Coordinator provides critical support to callers to the Capital Area Food Bank’s Hunger Lifeline, a hotline that helps direct people in need to emergency food resources in their community. CAFB is committed to serving the food insecure community with dignity and cultural sensitivity and is seeking a bilingual (Spanish and English), customer service-minded individual to help field calls. Additionally, the Part-Time Hunger Lifeline Coordinator will support with general administration of the front desk, maintenance of basic information on the CAFB partner network (hours of operation, contact information, etc.), and conduct periodic phone surveys with the food insecure population and with CAFB partners.
Essential FunctionsClient assistance (50% of time):
- Fields calls and emails to the Food Bank’s hunger lifeline, a hotline for individuals seeking information on emergency food assistance programs near them.
- Informally screens callers for other needs and assists with references whenever possible.
- Assists individuals visiting the Food Bank in person for emergency food assistance.
- Conducts data entry using information from regional teams to update contact information and hours of operation for CAFB network partners.
- Conducts direct outreach to CAFB network partners to capture up-to-date contact information and hours of operation.
- Conducts follow-up phone calls to Hunger Lifeline clients to assess their experience of the service.
- Uses an online tool to enter data from follow-up phone calls.
- Provides daily coverage of the front desk for Receptionist.
- Other duties as assigned
- Fluent speaker and writer of Spanish and English strongly preferred
- High School Degree or equivalent with 3-5 years’ related office experience required.
- 1 -2 yrs. of customer service experience, preferably in a non-profit work environment.
- Demonstrated proficiency in Microsoft Office software to include: Outlook, Word, and Excel.
- Ability to learn and navigate CAFB’s computer systems to conduct data entry.
- Ability to use the Internet for basic research such as partners’ contact information.
- Exhibits patience and compassion with individuals in need of emergency assistance.
- Possesses a friendly, positive and energetic demeanor and a can-do attitude.
- Maintains a customer service mindset in all circumstances.
- Exhibits strong attention to detail.
- Demonstrates confidence working independently without direct supervision for up to 90% of the workday.
- Sitting: over 2/3 percent of the time
- Keyboarding: over 2/3 percent of the time
- Driving: under 1/3 percent of the time
- Lifting: ability to lift 30 lbs.
- As required by the duties and responsibilities of the position.
Job Summary
JOB TYPE
Part Time
INDUSTRY
Social & Legal Services
SALARY
$33k-44k (estimate)
POST DATE
07/03/2024
EXPIRATION DATE
08/09/2024
WEBSITE
capitalareafoodbank.org
HEADQUARTERS
WASHINGTON, DC
SIZE
50 - 100
FOUNDED
1980
CEO
NANCY ROMAN
REVENUE
$50M - $200M
INDUSTRY
Social & Legal Services
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