**YMCA of Austin**

**Customer Service Representative I**

**EACY - Austin, TX - Part Time**

**How you will contribute to our Purpose:**

The YMCA of Austin is a dynamic, equitable force in the community that helps people of all backgrounds improve their total wellbeing and quality of life. Founded in 1953 and anchored in three Central Texas counties, the Y is a $40 million community enterprise that serves nearly 100,000 people annually through eight centers. We also provide afterschool education and care at more than 70 licensed campuses in four school districts. Unlike any other organization in the region, the Austin Y has the unique ability to welcome, educate and elevate all, and is committed to creating innovative programs, placesand people.

As the **Customer Service Representative I** at EACY, you are responsible for duties related to greeting clients in person and by phone, enrollment, accepting payments, and general inquiries from customers and potential customers. The Customer Service Representative I has first contact with our customers and plays a key role in the Y's mission by helping parents enroll their children in affordable, quality childcare.

**Pay Rate:** $15.00 per hour

**Availability:** Monday through Friday 12:00p.m. - 5:00p.m.

* Free membership to all YMCA's of Austin (over $600.00/year value)

* Opportunity to enroll in 403b Savings Account

* Flexible schedules

* Work-life balance

* Career Advancement Opportunities

* Employee discounts on programs

* Develop new skills and gain valuable experience

.

* You enroll children in the childcare program

* You respond to inquiries from the public

* You provide billing and payment information to clients

* You open the safe in the morning and close the register in the evenings.

* You answer and transfer calls on a multi-line telephone system.

**What you bring to the Purpose:**

* **Education and Experience:** You are a minimum of 18 years old and have a high school diploma or GED. You Have at least one year of customer service experience. You are knowledgeable with Microsoft Excel and Word programs. Bilingual (English/Spanish) is a plus, but not required.

* **You are a team player.** You are a team player with a positive, service-oriented attitude and you can work well with others.

* **You are organized and productive.** You are organized, able to prioritize tasks and handle multiple assignments.

* **You are a strong communicator.** You listen for knowledge and meaning. You speak and write effectively.

* **You foster a culture of inclusion and belonging.** You leverage peoples differences as strengths.

*The organization has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.*

*The YMCA of Austin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.YMCA of Austin complies with applicable state and local laws governing non-discrimination in employment in every location in which we have employees. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.*