Locations: VA - McLean, United States of America, McLean, VirginiaSenior Associate, UX/UI Designer - Consumer Identity
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
We are currently seeking a UX/UI Designer to join our Consumer Identity design team. We are passionate about advocating for user needs and delivering innovative, world-class products that redefine our customers day-to-day financial activities.
The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.
The Consumer Identity team is a highly collaborative team that works closely with product and tech to deliver trusted and innovative experiences to our customers with a focus on keeping their identity and finances safe and secure. Are you interested in solving complex customer problems, leveraging new and exciting technology such as biometrics, liveness detection, and much, much more? Do you obsess over the details and love the challenge of balancing appropriate amounts of friction? If so, then this is the team for you. Our mission is to remain customer obsessed, curious, authentic, inclusive, and collaborative. Striving to ethically and equitably solve for our customers needs, we design experiences that inspire trust while having simplicity and security at their core.
What You’ll Do: The Consumer Identity team has multiple roles open at this level and will match your skills, goals, and interests to the right work to ensure your success. You’ll be asked to handle a variety of responsibilities, including:
Collaboration & Connection

• Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience
• Advocating for the customer through human centered design methods, including: discovery, research, ideation, whiteboard sessions, and user testing
• Supporting design-led workshops to engage and build alignment across different partners and teams
• Proactively offers recommendation and solutions by championing prioritization of design centered product enhancements grounded in research and analysis
• Connecting with design community peers in service of learning, sharing, and teaching
• Working with partners and teams across various geographies
• Embracing and advocating for an experience mindset - this is as important to the work as the results

Discovery & Delivery

• Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunities
• Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
• Participate in end-to-end product design by:
• Working with researchers to understand customer needs and define opportunities through usability and empathy studies
• Framing problems, determining insights, and defining visual designs to serve customer needs
• Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes
• Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines
• Supporting effective storytelling and presentation of visual concepts to various stakeholders
• Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

Basic Qualifications

• At least 2 years of experience with UX and UI design

Preferred Qualifications

• Designing for cross-channel experiences including native, web, platform architecture, and/or data visualization
• Comfortable working with Product and Tech partners
• Familiarity with design and prototyping tools, such as: Adobe Products, Sketch and/or Figma
• Familiarity with working and contributing to and established design system

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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