Department: Operations

Reports To: Sales Operations Manager

Classification: Non-Exempt (Hourly)

Job Summary:

Responsible for the daily support of sales staff members, including outside sales contractors, regarding order processing and tracking as well as customer management. Assist with customer accounts and communicate with various departments internally and customers externally, as necessary, to support the full process flow of orders and customer management.

Essential Functions and Responsibilities:

• Follow established protocols for material management within Plex.
• Assist the sales team with the process of the customer orders using the tools provided.
• Maintain updated and accurate records for the tracking, processing, and invoicing of orders.
• Collaborate daily with all internal CSW departments as it relates to orders and customer management.
• Organize weekly meetings with assigned sales representative(s) to ensure all information is accurate, updated, and action items are completed in a timely manner.
• Responsible for understanding the full sales process to effectively support the sales team with order processing and customer management.
• Analyze operational processes on an ongoing basis and identify areas for improvement with the Sales Operations Manager.
• Perform other duties as assigned.

Job Qualifications:

• High school diploma required; Associates or Bachelors degree preferred
• Administrative Assistant work experience strongly preferred; experience with sales support desired
• Experience with Microsoft Office Suite programs, Internet applications, and database applications.

Knowledge, Skills and Abilities:

• Excellent interpersonal skills and ability to communication effectively at all levels of the organization
• Strong organizational skills and attention to detail
• Outstanding computer skills
• Ability to coordinate a high level of activity under a variety of conditions and constraints
• Ability to handle sensitive information in a confidential manner
• Ability to follow all company policies and procedures

Physical & Environmental Requirements

• Physical activity for extended periods of time such as computer work/keyboarding, filing, reaching, twisting, sitting and standing.
• Extensive telephone use
• Some exposure to machinery and loud noise

Authority:

All employees at this facility have responsibility and authority to note areas of product or customer issues and bring it to management’s attention.

Employee Acknowledgement

I acknowledge that I have reviewed this job description and I understand and can perform the essential functions and other requirements of the position, with or without accommodation. I agree that if there is anything in the job description that I do not understand, I will seek clarification from my supervisor or Human Resources. I understand that Capital Steel & Wire has the right to revise this job description at any time. I acknowledge that Capital Steel & Wire is an at-will employer which means that either I or the company can terminate the relationship at any time. This job description does not supersede the at-will status and does not constitute an employment contract for any specified period of time.