Outside Retention Account Manager - Chattanooga

POSITION SUMMARY:

Responsible for retaining and selling to existing Capital Waste Service clients within assigned territory to extend business partnerships, increase customer loyalty, retain customers, and increase profitable revenue. Responsible for achieving budgeted sales and retention goals for accounts as assigned.

MINIMUM REQUIREMENTS:

Education: High School Diploma, GED, and/or equivalent work experience. An Associate’s Degree in Business Administration or Sales and Marketing is preferred.

Years of Experience: At least 3 years of related experience. A minimum of 2 years of experience in Solid Waste and/or a service-related industry is preferred.

PRIMARY DUTIES AND RESPONSIBILITIES:

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Establish and maintain a high level of customer satisfaction by meeting customer retention goals, resolving customer issues in a timely manner, and solving accounts receivable and service problems. Communicate to and work with the Sales Manager/General Manager and Outside Sales team to resolve unique customer issues
• Generate revenue through the sale of services to existing accounts. Increase existing account revenue. Meet or exceed all sales activity goals for retention
• Demonstrate basic knowledge of technical equipment
• Acquire fundamental knowledge of existing, customers, pricing, and competition
• Gain an understanding of and execute the division's pricing and service strategies
• Ensure a high level of customer satisfaction through proactive support and active listening
• Educate customers on the value of our services
• Provide internal feedback on how to improve client retention
• Assist with other administrative tasks as needed
• Effectively use Capital Waste Services' sales tools. Prepare timely and accurate sales activity reports
• Acquire a fundamental understanding of appropriate local, state, and Federal regulations
• Demonstrated organizational, oral, written, and listening skills
• Proficient computer skills
• Excellent selling and account management skills
• Ability to communicate professionally with internal and external customers
• Proficient in contract negotiations to retain business.

SUPERVISORY RESPONSIBILITIES

This position will manage 0 employees.

KNOWLEDGE, SKILLS, AND ABILITIES:

MACHINES, TOOLS, EQUIPMENT AND SOFTWARE USED:

• to read, write, and comprehend reports and associated documents
• to understand and follow oral and written instructions
• to prioritize workload and meet time-sensitive deadlines
• work ethic, demonstrating integrity, trust, and maintain confidentiality
• interpersonal skills, including effective presentation and listening skills.
• to accept and adapt to change, as well as the commitment to seek continuous improvement
• strong business acumen and ability to work effectively across various teams and levels
• continuous effort to improve operation, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• analytical, attention to detail, and problem-solving skills

WORK ENVIRONMENT:

• office environment
• require travel to area businesses, multiple sites including transfer stations and/or landfills

TYPICAL PHYSICAL DEMANDS

• to organize various office systems through adjusting, connecting, lifting, pulling, pushing, bending or folding for the purpose of proper records development and/or management
• to use a computer and related devices, such as a keyboard or mouse or other related equipment, throughout the workday while seated at a desk or workstation
• speaking skills and hearing ability to interact with customers on the telephone

PREFERRED

Bachelor's degree in business administration, advertising, marketing or related field

Solid Waste industry or ancillary experience