5 Account and Collections Specialist Jobs in Topeka, KS
Capitol Federal Savings Bank is Hiring an Account and Collections Specialist Near Topeka, KS
Essential Duties & Responsibilities
- Counsels existing customers regarding account status and terms of accounts. Shall possess extensive knowledge of funds availability, overdraft protection, extended overdraft protection, extended overdraft status and the deposit collections process. Maintains favorable customer relations through proper handling of customer inquiries, exercise discretionary judgment and initiative regarding account related problems and procedures within the limits of corporate policies, procedures and security. Negotiates deposit account repayment agreements. Consults management, when necessary, to resolve complex customer situations
- Prepares collection related correspondence and agreements. Processes daily reports and performs collections maintenance. Ensures all reporting is completed accurately and in a timely fashion. Performs proper recording and filing of supporting documentation.
- Ensures compliance with Fair Debt Collection regulations, the Bank’s overdraft policy, and all applicable policies, procedures, rules, and regulations.
- Communicates directly with collection attorneys for settlement, remittance, and billing. Represents Bank as needed for court appearances to satisfy legal pursuit of balances due.
- Gathers necessary data to compile monthly metrics in relation to deposit collections.
- Completes daily bank reports for reconciliation, reviewing department general ledger entries to ensure compliance with timeframes for completion and charge off.
- Understanding of card related functions to support debit and credit card portfolio maintenance, customer inquiries and other associated duties.
- Assists in researching return deposits and processes chargebacks against accounts.
- Perform other duties as assigned.
- Participate in proactive team efforts to achieve departmental and company goals.
- Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources. Must comply with current applicable laws, regulations and bank policies and procedures.
Education/Certifications/LicensesA high school degree or equivalent.
Skills
- Ability to use database, spreadsheet and word processing software suites to record and maintain records, with customer contact as necessary via verbal and written correspondence. Ability to learn and retain knowledge of Fair Debt Collection regulations. Attention to detail and the ability to analyze customer issues, answer questions, suggest solutions, and provide counsel.
- A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.
Job Summary
Full Time
$42k-53k (estimate)
07/03/2024
07/27/2024
capfed.com
LIBERTY, MO
500 - 1,000
1893
$200M - $500M
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About Capitol Federal Savings Bank
For more than 125 years, Capitol Federal has implemented our True Blue philosophy of Safety in Savings, Sound Lending Policies, Quality Customer Service and Commitment to Community. These traditions have created the values we honor today, and will help shape our tomorrow. CapFed employees are True Blue and take pride in their work. By building strong relationships with customers and relying on our core philosophies, weve developed a positive work environment that focuses on delivering opportunities for our employees to grow and work together. We believe in teamwork, doing what is right and bec...oming active in our communities. Through the Capitol Federal Foundation, the Bank is able to support community involvement and employees are encouraged to become engaged in many local organizations. Capitol Federal is a leading residential lender and boasts more than $9 billion in assets. In addition to single-family residential lending, construction loans and other consumer loans, CapFed offers a variety of retail deposit accounts, including checking, savings, money market, IRA and certificates of deposit. With nearly 60 traditional and in-store locations, the Bank has a strong branch network serving all its customers in Kansas and Missouri. CapFed was founded in 1893 and is headquartered in Topeka, Kansas. Equal Housing Lender, Member FDIC Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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