Job Description: Role Works with the Loss Mitigation Manager, Loan Servicing Regional Manager, Assistant Director of Loan Servicing, and Director of Loan Servicing to conduct loss mitigation activities. Manages a portfolio of delinquent loans, including providing loss mitigation options to borrowers, tracking bankruptcy activity, participating in collection activity, and initiation of foreclosure referrals and communicating with legal representation. Essential Duties & Responsibilities Manages an assigned portfolio of delinquent loans, including providing loss mitigation options to borrowers, tracking bankruptcy activity, participating in collection activity and initiation of foreclosure referrals, and communicating with legal representation. Assists department and branch personnel in evaluating and processing payments on delinquent loans, and provides assistance with general loan servicing procedures and with servicing problems. Perform other duties as assigned. Participate in proactive team efforts to achieve departmental and company goals. Must comply with current applicable laws, regulations and bank policies and procedures. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources. Experience A minimum of one year up to three years of similar or related experience, including preparatory experience. Education/Certifications/Licenses Valid driver’s license. Skills A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance. Persuasive/Negotiation skills. Problem Solving skills. CapFed® is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. About Us - At Capitol Federal® we know a great company starts with great people. Together, we can shape the future of banking in the Midwest. Since 1893, Capitol Federal has remained steadfast in our philosophy of Safety in Savings, Sounds Lending Policies, Quality Customer Service and Commitment to Community. By building strong relationships with customers and relying on our core philosophies, we've developed a positive work environment that focuses on superior service to our customers and delivering opportunities for our employees to grow and succeed.